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SAP Industries Analyst Base Camp 2018: Bridging the Gap Between Data and Intelligence

SAP Industries Analyst Base Camp 2018: Bridging the Gap Between Data and Intelligence
This IDC Market Perspective highlights the rising demand from enterprises for cloud-based communication and collaboration tools, driven by the rising mobility of the workforce, new use cases, shifting attitudes toward voice and messaging, and efforts to raise employee productivity and eventually the customer experience."Demand from enterprises is rising for cloud-based communication and collaboration tools, driven by the rising mobility of the workforce, new use cases, shifting attitudes toward voice and messaging and efforts to raise employee productivity and eventually the customer experience. IDC believes that communication and collaboration apps are becoming increasingly important to enterprises globally, with cloud-based solutions, either as standalone or complementary hybrid solutions, increasingly taking center stage," says Shiv Putcha, contributing analyst, IDC Asia/Pacific.

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Executive Snapshot
Situation Overview
Highlights in Service and Customer Support — Ushering in an Era of Value for Customers
Highlights in Product Innovation — New Systems of Intelligence for the Product Life Cycle
Highlights in Manufacturing — Creating an "Intelligent Enterprise"
Highlights in Supply Chain — Delivering the "Intelligent Enterprise"
Highlights in the Manufacturing Process and Factory Execution — Cloud on the Shop Floor
Industry Sessions — Consumer Products
Industry Sessions — Retail
Industry Sessions — Discrete Industries
Advice for the Technology Buyer
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Synopsis

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