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IT Managed Services in Motion: Four Practices from European IT Leaders

Publisher IDC
Published Dec 12, 2025
Length 5 Pages
SKU # IDC20649119

Description

This IDC Perspective highlights four key practices that European IT leaders are adopting to maximize value from managed services: fostering business-IT alignment through hybrid roles, implementing robust governance frameworks, embracing adaptive outsourcing models for agility and risk reduction, and encouraging service providers to propose AI-driven solutions. These strategies help organizations balance control and innovation, reduce dependency risks, and ensure managed services deliver consistent, high-quality outcomes aligned with evolving business needs."True value emerges when managed services become flexible, governance-driven, and innovation-focused, turning providers into strategic partners for business growth," said Francesca Ciarletta, research manager, European Managed Cloud Services, IDC.

Table of Contents

5 Pages

Executive Snapshot

Situation Overview

Practice 1: Establish Internal Translators to Facilitate Business and IT Alignment

Practice 2: Establish Solid Governance Frameworks

Practice 3: Support Adaptive and Specialized Outsourcing Models to Drive Agility and Reduce Risk

Practice 4: Encourage Service Providers to Propose AI-Driven Solutions

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