Japan Unified Communications and Collaboration Forecast, 2019-2023

Japan Unified Communications and Collaboration Forecast, 2019−2023

This IDC study provides the 2018 results and forecasts for the unified communications and collaboration (UC&C) market from 2019 to 2023. IDC divides the Japan UC&C market into four major categories based on solution types — the IP telephony market, the collaborative applications market, the IP conferencing system market, and the IP contact center system market — and analyzes the market size and provides a forecast for each segment. The Japan UC&C market posted a strong growth in 2018 because of the acquisition of large contract orders for voice communication platforms and IP contact center systems. "In order for the Japan UC&C market to continue to grow in the future, IT suppliers should work together with partners on UC&C-based business communications centering on platform integration to provide UCC functions, data collaboration between applications, and workstyle transformation," explains Takashi Manabe, group director, IDC Japan.

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Market Forecast
Japan UC&C Market Revenue Forecast by Solution Segment
IP Telephony Market
Collaborative Applications Market
IP Conferencing System Market
IP Contact Center System Market
Japan SaaS UC&C Market Revenue Forecast by Solution Segment
Market Context
Drivers and Inhibitors
Expanding Demand for Productivity Improvements due to Promotion of Workstyle Transformation
Promotion of DX in Companies
International Events Including the Tokyo Olympics and Paralympic Games
Changes to Business Communication Methods
Shortage of IT System Specialists and Consulting Staff
Significant Market Developments
Acceleration of DX
Acceleration of DX in Industries and in Development of Applications and Content
Expansion of Workstyle Transformation-Related Markets in the SMB Market
Changes from Prior Forecast
Market Definition
Related Research

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