IDC's Worldwide Semiannual Customer Experience Spending Guide Taxonomy, 2019

IDC's Worldwide Semiannual Customer Experience Spending Guide Taxonomy, 2019

This IDC study provides a detailed description of IDC's Worldwide Semiannual Customer Experience Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Semiannual Customer Experience Spending Guide. Technology suppliers may utilize IDC's use case approach and structure, as presented in this document, to help them refocus their products and services and build relevant business cases."IDC's Worldwide Semiannual Customer Experience Spending Guide presents a comprehensive view of the customer experience ecosystem," said Research Manager Craig Simpson of IDC's Customer Insights and Analysis Group. "It is an invaluable resource to help vendors define and standardize their vocabulary when approaching this expanding and dynamic market."

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IDC's Worldwide Semiannual Customer Experience Spending Guide Taxonomy
Semiannual Customer Experience Spending Guide Taxonomy Changes for 2019
Definitions
What Is a Vertical Industry?
Economic Entities, Enterprises, and Establishments
IDC's Sectors and Associated Primary Vertical Markets
Overlap with Other IDC Spending Guide Research
Overlap Across 3rd Platform Technologies
Overlap Across Innovation Accelerators
Overlap Between 3rd Platform Technologies and Innovation Accelerators
Defining Customer Experience
Technology View of the Customer Experience Market
Pillars
Innovation Accelerators
IDC's Worldwide Customer Experience Spending Guide Technology View
Regional Coverage
Understanding and Using IDC's Cross-Industry Functional Taxonomy
Strategic Priority: Differentiated Customer Experience
IDC's Worldwide Customer Experience Spending Guide Use Cases
"Other" Use Case
Learn More
Methodology
Appendix
Frequently Asked Questions
Related Research
Synopsis

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