IDC's Worldwide Semiannual Customer Experience Spending Guide Taxonomy, 2019

IDC's Worldwide Semiannual Customer Experience Spending Guide Taxonomy, 2019

This IDC study provides a detailed description of IDC's Worldwide Semiannual Customer Experience Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Semiannual Customer Experience Spending Guide. Technology suppliers may utilize IDC's use case approach and structure, as presented in this document, to help them refocus their products and services and build relevant business cases."IDC's Worldwide Semiannual Customer Experience Spending Guide presents a comprehensive view of the customer experience ecosystem," said Research Manager Craig Simpson of IDC's Customer Insights and Analysis Group. "It is an invaluable resource to help vendors define and standardize their vocabulary when approaching this expanding and dynamic market."

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