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IDC PlanScape: Omni-Experience Engagement Digital Transformation for Insurance

Publisher IDC
Published Aug 29, 2022
Length 28 Pages
SKU # IDC17372189

Description

IDC PlanScape: Omni-Experience Engagement Digital Transformation for Insurance

This IDC PlanScape lays out a basic framework for insurance organizations to create a strategy toward an efficient and comprehensive omni-experience engagement in insurance."Insurance organizations must build a robust omni-experience engagement strategy and structured use-case-driven road map that help build loyalty and long-lasting relationships. Such a strategy places customers at the center of the evolving connected insurance ecosystem. It strives to deliver value-centric experiences (i.e., beyond a traditional product/services/engagement view) in partnership with diverse stakeholders, both traditional and non-traditional," said Davide Palanza, research manager, IDC Financial Insights.

Please Note: Extended description available upon request.

Table of Contents

28 Pages
IDC PlanScape Figure
Executive Summary
Why is omni-experience engagement Important?
What is dx for omni-experience engagement in insurance?
Who are the Key Stakeholders?
How Can My Organization Take Advantage of DX FOR OMNI-EXPERIENCE ENGAGEMENT?
Advice for Technology Buyers
Related Research

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