IDC PlanScape: Conversational Digital Assistants in Europe

IDC PlanScape: Conversational Digital Assistants in Europe

This IDC PlanScape offers recommendations on how to approach the implementation of CDAs. It identifies key stakeholders, implementation phases, and the challenges organizations will need to overcome."Conversational digital assistants are slowly taking off across Europe. Their adoption is being driven by the desire to shift employees' focus to higher-value activities and to increase the efficiency of support processes, as well as by employer branding considerations. As assistant technologies mature, the range of use cases will increase, encompassing a significant set of support processes within organizations." — Research Manager Jan Alexa, IDC Insights Europe

Please Note: Extended description available upon request.


IDC PlanScape Figure
Executive Summary
Why are Conversational digital assistants Important?
What is A conversational digital assistant?
Who are the Key Stakeholders?
How Can My Organization Take Advantage of Conversational Digital Assistants?
CDA Implementation Challenges
Technological Challenges
Legal Challenges
Process-Related Challenges
Stakeholder Buy-In Challenges
"Buy Versus Build"
The Key Phases of CDA Implementation
Key Performance Indicators
Advice for Technology Buyers
Related Research

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