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IDC PeerScape: Practices for Incorporating GenAI into IT Operations

Publisher IDC
Published Jan 31, 2025
Length 11 Pages
SKU # IDC19551626

Description

This IDC PeerScape presents best practices for effectively incorporating GenAI into ITOps, the importance of advanced data preparation, choosing the right use cases, and the need for continued human connection.“Generative AI has the potential to exponentially improve the entire ITOps workflow and reduce operational expenses, but it’s not a panacea,” says Karen D. Schwartz, adjunct research advisor for IDC’s IT Executive Programs (IEP). “Doing it right requires properly setting the stage, thinking critically, and putting the right guardrails in place.”

Table of Contents

11 Pages
IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Align Objectives to Organizational Goals and Establish Metrics for Success
Challenge
Examples
Avnet
PepsiCo
Regeneron Pharmaceuticals
Guidance
Practice 2: Establish a Solid Data Governance Framework and Take the Time to Fully Prepare Your Data, No Matter How Long It Takes
Challenge
Examples
PepsiCo
London Stock Exchange Group
Regeneron Pharmaceuticals
Guidance
Practice 3: Start with a Few Low-Risk, High-Impact Use Cases with Clear Business Relevance and Measure Results Along the Way
Challenge
Examples
London Stock Exchange Group
Avnet
PepsiCo
Regeneron
Guidance
Practice 4: Retrain ITOps Staff to Manage and Maintain GenAI-Based Processes
Challenge
Examples
PepsiCo
London Stock Exchange Group
Regeneron
Guidance
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