This IDC PeerScape offers advice to IT and business executives on how they can ensure success in the adoption of decision intelligence solutions."Decision intelligence is a new practice within organizations. It is largely leveraged for routine decisions that can be automated. As with any aspect of automation, there needs to be best practices on setting up proper decision design and building trust around the outcomes being provided by the systems. Customers need to leverage support from either vendors or their partner ecosystem to ensure success," said Megha Kumar, research vice president, Analytics and AI research at IDC.
IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Work on Improving Data Practices for Decisioning
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Practice 2: Leverage Professional Services Resources for Decision Design
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Practice 3: Build User Trust with Decision Intelligence Outcomes
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