The Future of Governance, Trust, and Shareholder Value for Digital Service Platforms

The Future of Governance, Trust, and Shareholder Value for Digital Service Platforms
This IDC Market Perspective discusses the future of governance, trust, and shareholder value for digital service platforms. Digital service platforms have an opportunity today to establish a credible, a common, and an open framework for trusted conduct that would offer assurance to end users and legislative and regulatory bodies alike about the integrity of platforms' operating models."It's usually better to act than get acted on," said John Jackson, VP of Consumer Research, IDC, "and while we don't see massive user defection from social, messaging, and other platforms nor do we see imminently disruptive legislation against them, this is one of those times."Jackson argues that today's scrutiny creates persistent overhang that will weigh on platforms' business performance over time. "Digital service providers can get ahead of this now," he continued, "by creating a foundation for future economic value creation via assurance to governments, partners, and customers, which we believe will be particularly important as platforms seek to expand services and diversify into adjacent or noncore markets."

Please Note: Extended description available upon request.

Executive Snapshot
New Market Developments and Dynamics
A Credible Framework for Trusted Conduct Aimed at Assuring End Users and Governments: An Opportunity Ready to Be Missed
Why Now: Overhang from Persistent Scrutiny, Stalling Growth, and New Market Imperatives
Congressional and Other Hearings
User Growth Woes Drive Facebook and Twitter Shares Down, But What's Driving User Growth Woes?
Maturation > Disaffection For Now
Owning Moral Hazard Even If It Might Not Own You
Advice for Digital Service Providers (Platforms)
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