The Experience Avaya Europe North Event 2018

The Experience Avaya Europe North Event 2018

This IDC Market Note provides an overview of the Avaya Experience Europe North event held on April16 and 17, 2018, in Noordwijk, the Netherlands. In parallel, Avaya also hosted its semi-annual EMEA Partner Community Council (PCC) conference, which provided a good occasion for Avaya, its partners in the contact center and service arena, and relevant enterprise customers to interact on the latest developments in the "customer solutions and services" market. After the challenge of filing for bankruptcy and then becoming a publicly listed company starting January 2018, Avaya now focuses on conveying to stakeholders, customers, and partners its power to enable business transformation and demonstrate its value proposition in the customer services arena.