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The Evolution and Expansion of Global Capability Centers in India

Publisher IDC
Published Sep 17, 2025
Length 20 Pages
SKU # IDC20411677

Description

This IDC Market Perspective highlights the accelerating evolution and expansion of GCCs globally, as they shift from traditional cost arbitrage and support functions toward becoming innovation-driven hubs integral to enterprise digital transformation and strategic growth. The GCC ecosystem now spans thousands of centers, housing millions of skilled professionals, leveraging advanced technologies, and embedding deeper into corporate innovation agendas. Despite this progress, bottlenecks remain around talent management, regulatory complexity, and scaling operational excellence. "GCCs are evolving albeit with bottlenecks, and tech vendors have a role to play — they face a huge opportunity to support and guide GCCs through their transformation journey from cost centers to innovation hubs," says Neha Gupta, Senior Research Manager, IDC. "This pivotal role for technology providers will be critical in enabling GCCs to sustain competitive advantage and realize their full strategic potential in an increasingly complex global business landscape," adds Gupta.

Table of Contents

20 Pages

Executive Snapshot

New Market Developments and Dynamics

Introduction

Drivers

India's GCC Ecosystem: Current State and Future Outlook

GCCs at the Forefront of Innovation and Growth

Evolving GCC Needs: From Foundational Support to Innovation-Led Growth

Key Capabilities in Focus

Challenges Faced by GCCs

Key Vendors in the GCC Space

Coforge

DXC

Grant Thornton

HCLTech

KPMG

LTIMindtree

PwC

Advice for the Technology Services Provider

Promoting Innovation and R&D: Partner Beyond Delivery

Bridging the Talent Gap: Shape the Education-To-GCC Pipeline

Workforce Strategy Evolution: Vendor as a Talent Orchestrator

GCC-as-a-Service Model

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Related Research

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