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European Unified Communications and Collaboration Forecast, 2023-2028

Publisher IDC
Published Sep 10, 2024
Length 15 Pages
SKU # IDC19170098

Description

European Unified Communications and Collaboration Forecast, 2023-2028


The IDC Market Forecast examines the European UC&C market, with breakdowns for the various technologies and services that constitute this market: UC applications and IP telephony equipment, videoconferencing and telepresence equipment, team collaborative applications, other collaborative applications, and UC as a service (UCaaS). It also breaks down the market by business size and key geography. The study outlines major market trends and provides recommendations for market players."UC&C should have employees at the core of their innovations. These solutions should offer enhanced user experience and empower employees so that they can operate at their optimal levels. This in turn will help to drive productivity, efficiency, and other positive business outcomes for organizations," said Oru Mohiuddin, research director, IDC's European Unified Communications and Collaboration.

Table of Contents

15 Pages

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Make Employee Experience the Center of All Innovations

Develop Close Partnerships Within the Ecosystem

Invest in AI

Work With Partners for Go-to-Market

Market Forecast

Market Context

Drivers and Inhibitors

Drivers

UCaaS and CCaaS Solutions

AI-Driven Collaboration Tools

Inhibitors

Reluctance to Lose Control

Innovative On-Premises Infrastructure

Significant Market Developments

UC is Becoming a Holistic Solution

Voice is Heavily Used in Business Communication

Some Businesses Prefer Hybrid Deployments

UC is Becoming a Platform-Based Solution

AI-Infused Collaboration Platforms are Empowering Workers and Driving Productivity

Changes from Prior Forecast

Market Definition

IP PBX Systems

IP PBX Systems (On-Premises)

IP Phones

UC Systems (On-Premises)

Managed/Hosted Voice/UCaaS

Hosted Voice/Public Cloud UCaaS

Managed Voice/Private Cloud UCaaS

UC Collaboration

Enterprise Videoconferencing Systems

Methodology

Related Research

Pricing

Currency Rates
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