Worldwide Unified Communications and Collaboration Forecast, 2024-2028
This IDC study aggregates the forecasts of the key technology market segments that make up the worldwide unified communications and collaboration ecosystem."The UC&C market has matured after significant investments were made in the past few years by businesses to address the changed work environment," said Jitesh Gera, research manager, Unified Communications and Collaboration at IDC. "In addition, the crowded UC&C market has led many solutions toward commoditization. However, AI is now changing the game altogether, bringing a fresh wave of new and differentiated capabilities that are likely to draw more investments in the coming years as businesses vie for enhanced employee productivity and better customer engagement."
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Worldwide UC&C Forecast by Technology Segment
- Worldwide UC&C Forecast by Region
- Market Context
- Drivers and Inhibitors
- Drivers
- Rising Adoption of AI in UC&C
- Increasing Penetration of Cloud UC&C Solutions
- Integration of UC&C Platforms with Contact Center as a Service (CCaaS)
- Inhibitors
- Threat of Commoditization
- Economic Slowdown Impacting Budgetary Spending
- Significant Market Developments
- High Willingness Among Buyers to Pay for Generative AI Capabilities
- Redesigning of Workplaces to Deliver Equitable Experiences Across Users and Locations
- Seamless Integration of UC&C Platforms with Other Software Used in Organizations, Such as CCaaS
- Changes from Prior Forecast
- Market Definition
- Methodology
- Related Research
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