Worldwide Unified Communications and Collaboration Forecast, 2024-2028

Worldwide Unified Communications and Collaboration Forecast, 2024-2028

This IDC study aggregates the forecasts of the key technology market segments that make up the worldwide unified communications and collaboration ecosystem."The UC&C market has matured after significant investments were made in the past few years by businesses to address the changed work environment," said Jitesh Gera, research manager, Unified Communications and Collaboration at IDC. "In addition, the crowded UC&C market has led many solutions toward commoditization. However, AI is now changing the game altogether, bringing a fresh wave of new and differentiated capabilities that are likely to draw more investments in the coming years as businesses vie for enhanced employee productivity and better customer engagement."

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Worldwide UC&C Forecast by Technology Segment
Worldwide UC&C Forecast by Region
Market Context
Drivers and Inhibitors
Rising Adoption of AI in UC&C
Increasing Penetration of Cloud UC&C Solutions
Integration of UC&C Platforms with Contact Center as a Service (CCaaS)
Threat of Commoditization
Economic Slowdown Impacting Budgetary Spending
Significant Market Developments
High Willingness Among Buyers to Pay for Generative AI Capabilities
Redesigning of Workplaces to Deliver Equitable Experiences Across Users and Locations
Seamless Integration of UC&C Platforms with Other Software Used in Organizations, Such as CCaaS
Changes from Prior Forecast
Market Definition
Related Research

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook
Cookie Settings