European Unified Communications and Collaboration Forecast, 2021–2025

European Unified Communications and Collaboration Forecast, 2021–2025

The IDC Market Forecast examines the European UC&C market, with breakdowns for the various technologies and services that constitute this market, namely UC applications and IP telephony equipment, videoconferencing and telepresence equipment, team collaborative applications, other collaborative applications, and UCaaS. It also contains breakdowns by business size and key geographies. The study outlines major market trends and provides recommendations for market players."Future growth in UC&C will be driven by cloud-based innovation to make workers more productive. This will include more integration to seamlessly connect to the necessary business apps that provide employees with all the necessary tools at their fingertips. Moreover, employee engagement will also form a key component of future collaboration platforms," said Graham Fruin, senior research analyst, IDC Europe.

Please Note: Extended description available upon request.


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Take a Cloud-First Approach and Form Closer Partnerships Within the Ecosystem
Make Security a Key Priority
Consider Including Contact Center as Part of the Solution
Support Migration to Cloud
Focus on Voice
Include Employee Engagement Capabilities
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Permanent Changes to the Working Environment
Virtual Meetings have Become the Norm
Inhibitors
Security Concerns
On-Prem Equipment Decline
Significant Market Developments
Collaboration Platforms to Become Virtual Workspaces
Videoconferencing Becoming Feature Rich
Voice Remains Important in Business Communication
Market Developments Create Niche for each Group of Players
Channel Partners to Play a Key Role in Go to Market
More M&As Expected in the UC&C Space
Downward Pressure in Pricing
Changes from Prior Forecast
Market Definition
IP PBX Systems
IP PBX Systems (On Premises)
IP Phones
UC Systems (On Premises)
Managed/Hosted Voice/UCaaS
Hosted Voice/Public Cloud UCaaS
Managed Voice/Private Cloud UCaaS
UC Collaboration
Enterprise Videoconferencing Systems
Methodology
Related Research

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