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What's Next for Enterprise Service Management and IT Service Management in a Digitally Transformed World

Publisher IDC
Published Mar 13, 2023
Length 16 Pages
SKU # IDC17809768

Description

What's Next for Enterprise Service Management and IT Service Management in a Digitally Transformed World

This IDC Market Perspective discusses the recent history, current state, and expected future developments in enterprise service management, including IT service management. Many organizations rapidly digitally transformed over the past few years due to sudden changes from the COVID-19 pandemic. Now that these transformations are in effect, what affects organizations' choices as they implement enterprise service management and IT service management projects? This document addresses what motivates tech leaders now as well as upcoming innovations in work styles and automation that will shake up the industry again in the next few years."We are at a transition point for business and technology," said Snow Tempest, research manager for IT Service Management. "Organizations have moved into a new world of digital business and are now addressing major changes in the workforce and how to support their work with updated practices and strategic use of automation."

Please Note: Extended description available upon request.

Table of Contents

16 Pages
Executive Snapshot
New Market Developments and Dynamics
Introduction
Industry Dynamics
Recent History: Sudden Digital Transformations Drive Adoption
Now: Operating Digital Business in a Transformed World
The Right Solution for the Right Pattern
What's Next? Deliberate Disruption
Artificial Intelligence, Predictive Analytics, and the Importance of Data
Value Focus and New Ways of Working
Partnerships and Alliances
Advice for the Technology Supplier
Learn More
Related Research
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