Enterprise Mobility: Managing Stakeholders in an IoT Ecosystem
This IDC study offers an approach for managing an alliance among several organizations that have a stake in an IoT ecosystem but not necessarily in each other. A key success factor for a company deploying an IoT system is incentivizing the participants of that ecosystem. In today's business climate, where the most valuable customers are also the most cosmopolitan and discerning consumers, compelling services are almost never generated from the efforts of one company acting alone. Businesses mitigate service risk by establishing a common goal with organizations of complementary expertise.
Digitalization is transforming how businesses interact with customers and how CIOs interact with the rest of the C-suite. The IoT is an accelerator of the digital transformation and is an opportune endeavor for CIOs to exercise their business and political acumen.
CIOs, whose onus is IoT system governance, must therefore adopt a mindset oriented toward business outcomes rather than one solely focused on meeting system performance metrics, such as downtime or access time. This study presents CIOs with a plausible use case that exemplifies a typical business outcome of an IoT system and derives from it a concrete approach to managing an ecosystem of stakeholders.
"The IoT is accelerating digital transformation not only by ushering new ways for customers to interact with businesses but also by changing the mandate of CIOs. Those who want to preside over a successful IoT system deployment must transcend its technical requirements and take account for the business case," says Adib Carl Ghubril, adjunct analyst with IDC's Research Network.Please Note: Extended description available upon request.