EMEA Unified Communications-as-a-Service 2017–2021 Forecast

EMEA Unified Communications-as-a-Service 2017–2021 Forecast

This IDC study provides revenue and subscriber forecasts for the EMEA unified-communications-as-a-service (UCaaS) applications and UCaaS voice segments. It contains splits for eight countries/sub-regions: the United Kingdom, Germany, France, the Nordic countries, Southern Europe, the rest of Western Europe, the Middle East and Africa, and Central and Eastern Europe. The study examines key market drivers and inhibitors. It provides guidance for vendors and services providers."The UCaaS market is one of the few growth engines left in the broader EMEA unified communications and collaboration market. The potential of UCaaS should not be underestimated by providers that hope to thrive in the broader, declining, market. However, UCaaS alone will not be enough. Players must develop broader strategies to defend and grow market share." — Telecom and Networking Program Manager Michael Vorisek, IDC CEMA

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Understanding Organizations' Priorities
Supporting Hybrid Deployments
Focusing on Enabling Innovation
Market Forecast
Market Context
Drivers and Inhibitors
Growing as-a-Service Adoption
Evolving Understanding of UCaaS Benefits
Increasing Adoption of UCaaS Voice
Over-the-Top Competitors
Significant Market Developments
Changes from Prior Forecast
Market Definition
UCaaS (Voice)
UCaaS (Applications)
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