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Dynamic Enterprise Service Management Patterns

Publisher IDC
Published Apr 28, 2022
Length 4 Pages
SKU # IDC17146945

Description

Dynamic Enterprise Service Management Patterns

This IDC Perspective looks into enterprise service management (ESM) platforms, which have evolved to allow for rapid, continuous improvement. Although most vendors have strong general capabilities, the dynamic business challenges customers face drive focused requirements that are not well articulated. IDC has identified several common scenarios and the likely business responses and corresponding platform focus."Enterprise service management is one key component to the creation of a dynamic, collaborative enterprise," said Shannon Kalvar, research director, IT Service Management and Client Virtualization at IDC. "As we move into this new, more unstable era, matching the ESM platform to the underlying business challenge has become increasingly critical for continuous improvement and long-term success."

Please Note: Extended description available upon request.

Table of Contents

4 Pages
Executive Snapshot
Situation Overview
Advice for the Technology Buyer
Hybrid Workforce Support
Regional Agility
Rapid Business Expansion
Sudden Digital Transformation
Workforce Collapse
Learn More
Related Research
Synopsis

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