Report cover image

Dixa: Combining Contextual Knowledge Platform and Conversational AI to Empower Customer Service Agents

Publisher IDC
Published Oct 10, 2022
Length 4 Pages
SKU # IDC17440628

Description

Dixa: Combining Contextual Knowledge Platform and Conversational AI to Empower Customer Service Agents

This IDC Market Note presents IDC's opinions on Dixa, a European provider of customer service applications. This is a rapidly expanding market category, with vendor revenues in Europe growing 17% year on year in 2021, according to IDC's Semiannual Software Tracker. Dixa itself has exhibited substantial growth and has made a number of recent acquisitions to bolster its customer value proposition."Dixa has created a central proposition of engaged agents servicing happy customers, supported by capabilities such as conversational AI and contextual knowledge mining. This strategy puts it in good stead in such a rapidly expanding category," said Van Valdez, associate research director, European Customer Experience, IDC Europe.

Please Note: Extended description available upon request.

Table of Contents

4 Pages
Executive Snapshot
In This Market Note
IDC's Point of View
Dixa's Background
Contextual Content to Enhance Self-Service
Automated Interactions Through Conversational AI
Empowered Agents = Happy Customers
Strategic Growth in a Growing Market
Learn More
Related Research
Synopsis

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us