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Customer Economic and Geopolitical Concerns: Potential Effects on the IT Service Management Market

Publisher IDC
Published May 27, 2025
Length 5 Pages
SKU # IDC20068553

Description

This IDC Market Perspective highlights the shifts in IT spending related to IT service management, enterprise service management, and IT asset management due to geopolitical changes, with a focus on automation and AI. "Amid economic uncertainty, organizations look to AI and automation investments for help with navigating turbulent market dynamics. But they need to manage expectations and assess results," said Snow Tempest, research manager, IT Service Management, IDC.

Table of Contents

5 Pages

Executive Snapshot

New Market Developments and Dynamics

Introduction

Industry Dynamics

Economy

Budget Priorities and Changes

AI Investment

Advice for the Technology Supplier

Advice for the IT Leader

IDC's Point of View

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Related Research

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