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Copperberg’s Field Service Forum UK 2026: From Downtime Costs to Uptime Value

Publisher IDC
Published Apr 16, 2026
Length 6 Pages
SKU # IDC21112344

Description

This IDC Market Note highlights Copperberg’s Field Service Forum UK held in Birmingham, United Kingdom. The event brought together field service leaders and technology executives to discuss business transformation, field service excellence, and customer value. “Field service is no longer just about fixing what’s broken — it’s about redefining value, maximizing uptime, and transforming customer relationships through digital innovation, trust, and measurable outcomes,” says Aly Pinder, Jr., research vice president, Aftermarket Services Strategies, IDC. “Are you ready to lead the shift?”

Table of Contents

6 Pages

Executive snapshot

Key takeaways

In this Market Note

IDC’s Point of View

The rise of data-driven and predictive service

Workforce transformation as a critical constraint

The digital service maturity journey

Customer buy-in: The hidden barrier

Uptime as a core value proposition

Designing for service in a data-rich world

Culture as a differentiating factor

IDC recommendations for the field service executive and service leader

Learn more

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