This IDC Buyer Case Study looks at the John Lewis Partnership and its adoption of cloud-based technologies to enhance internal communications. The John Lewis Partnership is one of the most widely known and admired retailers in the U.K. This is partially due to its ownership structure, which has helped the company create a unique business culture and establish a very strong brand. Over the years, its business evolved from just one channel — the conventional shop environment in department stores and supermarkets — into multiple channels, including online and through contact centers. To support these changes, John Lewis decided to update its technology and adopt cloud technologies in particular.
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