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Changing Perspectives on the Frontline Worker: The Impact of Technology, Skills, and Automation

Publisher IDC
Published Sep 07, 2023
Length 12 Pages
SKU # IDC18180717

Description

Changing Perspectives on the Frontline Worker: The Impact of Technology, Skills, and Automation


This IDC Perspective offers a forward-thinking approach for enterprises to recognize the importance of technology for their frontline workforce. Frontline workers often face unique technological and organizational challenges. This IDC Perspective discusses various tools and technologies that are available to frontline workers to be innovative and productive. These are just a few examples of how organizations are finding new ways to equip and empower frontline workers. Just like with information workers, flexibility and the right tools are critical components to success. But if the COVID-19 pandemic has taught leaders anything, it's to remember to put people — all people — at the center of every decision they make. Happy frontline workers, who are the face of the company, lead to better business outcomes."Organizations are aiming to enhance their frontline experience by offering them training tools and technology to better manage how they work, providing them with flexibility and enhanced employee experience. It is imperative for frontline workers to be able to connect and collaborate across their organizations, just like knowledge workers," says Anu Mehta, senior research analyst at IDC's Future of Work practice.

Please Note: Extended description available upon request.

Table of Contents

12 Pages
Executive Snapshot
Situation Overview
IDC's Future of Work Model and the Frontline Worker
Who Are the Frontline Workers?
Frontline Workers Pain Points
Decision Makers Are Now Connecting Frontline Employee Experience to Business Success
Strategies to Deliver Positive and Connected Experiences for Frontline Workers
Providing the Right Tools and Technologies to Frontline Workers
Training Frontline Managers to Become Frontline Leaders
Skills Development and Training Opportunities for Career Advancement
Impact of Automation on Frontline Skills and Productivity
What Are Digitally Mature Businesses Doing Better to Transform the Frontline Experience?
Advice for the Technology Buyer
Learn More
Related Research
Synopsis

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