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Amazon Web Services: A Quiet Revolution in Customer Engagement

Amazon Web Services: A Quiet Revolution in Customer Engagement

This IDC Update looks at how Amazon Web Services (AWS) is enhancing customer engagement, adding value, and changing the way IT suppliers work with end-user organizations.

Please Note: Extended description available upon request.


In This Update
Amazon's Evolution
The AWS Model
Moving From Commodity to Value
The Engagement Model in Practice
IATA
SportPursuit
Channel 4
Conclusion
Learn More
Related Research
Figure: AWS Customer Engagement Model

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