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8x8 Industry Analyst Event — March 2022

Publisher IDC
Published Apr 28, 2022
Length 5 Pages
SKU # IDC17146912

Description

8x8 Industry Analyst Event — March 2022

This IDC Market Note examines key points raised in 8x8's two-day analyst event, held online on March 16 and 17, 2022. The event provided a detailed overview of 8x8's contact center improvements and plans regarding its Experience Communication as a Service (XCaaS) platform.

Please Note: Extended description available upon request.

Table of Contents

5 Pages
Executive Snapshot
In This Market Note
Performance Highlights
Contact Center Updates
XCaaS Updates
CPaaS Updates
Updates Regarding 8x8's Partnership with Fuze
XCaaS Road Map
IDC's Point of View
Lines Between Contact Center and UCaaS Are Blurring
Migration to Cloud Brings Growth Opportunities
Areas for Future Consideration
Learn More
Related Research
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