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Top 10 Strategic Imperatives in Unified Communications and Collaboration, 2025

Publisher Frost & Sullivan
Published Aug 14, 2025
SKU # MC20315116

Description

Global trade is entering a period of heightened uncertainty, driven by escalating geopolitical tensions, increasing trade barriers, and a shift toward a more fragmented, regionalized economic landscape, often described as a “polycrisis.” At the same time, the rapid rise of agentic AI tools is transforming traditional models of employee and customer engagement.

In this context, Frost & Sullivan examines 10 strategic imperatives that unified communications and collaboration vendors must understand and integrate into resilient growth strategies to succeed amid ongoing disruption. These imperatives include AI-driven personalized experiences and orchestrated communication workflows, enhanced compliance and security, sustainability, service-as-software models, the evolving nature of work, and a strategic shift from feature-based offerings to platform-based ecosystems.

The pace and depth of change driven by these imperatives will create significant growth opportunities. The report also highlights how some vendors are already positioning themselves to capitalize on this dynamic environment.

Table of Contents

Strategic Imperatives
Why is it Increasingly Difficult to Grow?
The Strategic Imperative 8™
Top Transformations Impacting Growth in Unified Communications and Collaboration UCC
Top 10 Transformations Impacting Growth in Unified Communications and Collaboration, 2025
Transformation 1: Hyper-Personalized and Context-Aware User Experiences
Transformation 2: Compliance and Privacy Embedded by Design
Transformation 3: Thriving Through Disruption, Resilient Growth Approaches
Transformation 4: Environmental Sustainability Pressures Reshaping UCC Infrastructure
Transformation 5: AI-Orchestrated Communications Embedded in Processes
Transformation 6: Integrated Workspaces Fuel Usage-Based Pricing Models
Transformation 7: Composable, API Architectures for Customization and Flexibility
Transformation 8: Understanding the Importance of Industry-Specific Workflows
Transformation 9: Measuring the Impact of Experience-Led Workspaces
Transformation 10: Utilizing Edge for Hybrid Workloads
Agenda
Frost & Sullivan Analytics Perspectives
Next Steps
Benefits and Impacts of Growth Opportunities
Next Steps
Legal Disclaimer
Agenda continued
Top Transformations Impacting Growth in Unified Communications and Collaboration continued
Top 10 Transformations Impacting Growth in Unified Communications and Collaboration, 2025
Growth Opportunities
Transformation 1: Hyper-Personalized and Context-Aware User Experiences
Transformation 2: Compliance and Privacy Embedded by Design
Transformation 3: Thriving Through Disruption, Resilient Growth Approaches

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