Category: IT Services
IT Services market research reports by Frost & Sullivan
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Growth Opportunities for Telecommunications Companies in Private Multi-access Edge Computing, 2024–2029
Growth Opportunities for Telecommunications Companies in Private Multi-access Edge Computing, 2024–2029 Opportunities Beyond Connectivity and Managed Services Enable New Revenue Streams Private multi-access edge computing (MEC) involves deploying dedicated computing and networking resources on a cli ... Read More
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Top 10 Strategic Imperatives in the Healthcare IT Market, 2024
Top 10 Strategic Imperatives in the Healthcare IT Market, 2024 The Top Transformations Impacting Future Growth Potential Current trends and challenges create constant change in the healthcare IT sector, and industry stakeholders must adapt to remain attractive, competitive, and unique as robust orga ... Read More
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Global Digital Intelligence Solutions Sector, 2024–2030
Global Digital Intelligence Solutions Sector, 2024–2030 New Use Case Applications is Driving Transformational Growth toward More Intelligent Security Operations With the increasing sophistication and occurrences of security threats across both cyber and physical ecosystems, businesses must adopt mor ... Read More
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Macroeconomic Transformations and the Future of Economy, Business, and Society
Macroeconomic Transformations and the Future of Economy, Business, and Society Labor Market Shifts, Geopolitical Fragmentation, and Supply Chain Reorientation Will Reshape the Global Economic Landscape The global economy is undergoing rapid transformation with trade and supply chain reorientation, t ... Read More
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2024 UCC Buyers’ Perspective
2024 UCC Buyers’ Perspective Digital Technology Investment Plans are Strong Amid Trying Macro Conditions As the pandemic fades there are questions about the sustainability of remote and hybrid work, how to modify office real estate to support remote work and better employee engagement. IT decision m ... Read More
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Growth Opportunities in Global Workforce Identity and Access Management
Growth Opportunities in Global Workforce Identity and Access Management Disruptive Technologies and Intense Competition Create Opportunities for Vendors to Offer Innovative Solutions Frost & Sullivan defines workforce identity and access management (IAM) as a framework that controls and manages empl ... Read More
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Growth Opportunities in Web Application Firewall Solutions in Asia-Pacific, 2024–2028
Growth Opportunities in Web Application Firewall Solutions in Asia-Pacific, 2024–2028 The Increasing Volume of Sophisticated Web-based Cyberattacks and Stringent Data Privacy Regulations Drive Future Growth Potential Web applications and application programming interfaces (APIs) play a vital role in ... Read More
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Evolution of the CDN Industry
Evolution of the CDN Industry Competition Intensifying to Enable Future Workflows This compact yet impactful study considers the evolution of the CDN industry as it comes to encompass a wider range of integrated services, leveraging the distributed network as an edge platform. Traditional CDNs are s ... Read More
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Global Customer Experience (CX) Outsourcing Services Growth Opportunities
Global Customer Experience (CX) Outsourcing Services Growth Opportunities The global CX outsourcing services market is expected to expand throughout the forecast period due to the growing recognition of CX as a key competitive differentiator and compelling incentives for businesses to outsource thei ... Read More
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Managed and Professional Security Services Growth Opportunities in China
Managed and Professional Security Services Growth Opportunities in China The COVID-19 pandemic transformed business models as consumers moved toward online channels. In response, organizations rapidly adopted digital technologies and incorporated them into their daily operations and customer-facing ... Read More
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Top 10 Growth Opportunities in Customer Experience (CX), 2024
Top 10 Growth Opportunities in Customer Experience (CX), 2024 The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investment ... Read More
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Analysis of the European UCaaS Market—Forecast to 2029
Analysis of the European UCaaS Market—Forecast to 2029 Macro-economic and socio-political trends have considerably impacted the European UCaaS market since early 2020. The COVID-19 pandemic-related lockdowns triggered a massive shift to remote and hybrid work, disrupted supply chains and business mo ... Read More
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Customer Experience Outsourcing Services in Europe, Forecast to 2029
Customer Experience Outsourcing Services in Europe, Forecast to 2029 Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Mod ... Read More
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Frost Radar™: External Risk Mitigation and Management, 2023
Frost Radar™: External Risk Mitigation and Management, 2023 Enterprise digitalization efforts have altered the modern threat landscape. IT is more complex, and third-party integration is more essential, complicating security and increasing attack surfaces. Traditional perimeter-based security measur ... Read More
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Customer Experience Outsourcing Services in North America, Forecast to 2029
Customer Experience Outsourcing Services in North America, Forecast to 2029 During the forecast period (2023 to 2029), the North American (NA) customer experience (CX) outsourcing services market is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for co ... Read More
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The State of the Cloud: Leveraging Cloud Computing, AI, and Data for Business Success
The State of the Cloud: Leveraging Cloud Computing, AI, and Data for Business Success According to business respondents to the 2023 Frost & Sullivan Global Cloud User survey, cloud and artificial intelligence (AI) represent the most critical aspects of digital transformation. As such, companies cont ... Read More
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Artificial Intelligence and Machine Learning Implementation Platform Growth Opportunities
Artificial Intelligence and Machine Learning Implementation Platform Growth Opportunities Globally, businesses are reestablishing themselves in geopolitically unstable markets, with an emphasis on unlocking data's potential and leveraging artificial intelligence (AI) to support business outcomes. Ab ... Read More
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Frost Radar™: Secure Access Service Edge, 2023
Frost Radar™: Secure Access Service Edge, 2023 Across industries, organizations find themselves in need of transforming their legacy networking and security infrastructure to better support both a hybrid workforce and increased use of cloud-based services. Added to this need is the challenge of achi ... Read More
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Brazilian ICT Service Growth Opportunities
Brazilian ICT Service Growth Opportunities Cloud Service Revenue Growth will Boost Market Growth This Frost & Sullivan research service analyzes the Brazilian information and communications technology (ICT) services market, providing market sizing and forecasts by service, in terms of revenue. In th ... Read More
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Frost Radar™: Unified Communications as a Service in Europe, 2023
Frost Radar™: Unified Communications as a Service in Europe, 2023 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines This is an in-depth analysis of the top 21 growth and innovation leaders in the European unified communications as a service ... Read More
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Asia-Pacific Customer Experience Outsourcing Services Market, Growth Forecast to 2029
Asia-Pacific Customer Experience Outsourcing Services Market, Growth Forecast to 2029 The Need for Digital Competency and Rightshoring Capabilities Drives Market Growth This study provides forecasts for the Asia-Pacific (APAC) customer experience (CX) outsourcing services market from 2021 to 2029. ... Read More
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Frost Radar™: Business Process Management Services, 2023
Frost Radar™: Business Process Management Services, 2023 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines Traditionally, business process management (BPM) or business process outsourcing (BPO) services were implemented as a cost-optimizati ... Read More
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Growth Opportunities for Cloud Marketplaces
Growth Opportunities for Cloud Marketplaces The Current State and Future Evolution of Enterprise Solutions in a Digital Ecosystem In the past decade, organizations have increasingly turned to the cloud to support their digital operations. Companies find the cloud a more efficient way to host their d ... Read More
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Global Economic Shifts and Reskilling Growth Opportunities-2040
Global Economic Shifts and Reskilling Growth Opportunities-2040 Macroeconomic Forces, Technological Advancements, and Business Model Transformation Drive Life-long Learning and Skilling Initiatives Talent reskilling has emerged as a pivotal response to the evolving demands of industries and the work ... Read More
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Voice of the Enterprise Security Customer-Security Services
Voice of the Enterprise Security Customer-Security Services A Survey of Enterprise End Users Who Influence Cybersecurity Budgets, Focused on Security Services This report presents a comprehensive analysis of the worldwide cybersecurity services landscape, encompassing the security posture of organiz ... Read More
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