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Analysis of the Global Web Conferencing Market

Analysis of the Global Web Conferencing Market

The global web conferencing market is characterized by growth, innovation, and technology advancements. The advent of a new breed of team collaboration tools is disrupting established business models and forcing incumbents to adapt and innovate at a faster pace or be left behind.

The number of providers that are looking to reshape the web conferencing market has recently surged. Lower-priced cloud video conferencing services have emerged at a fast pace to vie for the same set of users. Next-generation team collaboration software such as Slack and HipChat have witnessed rapid traction, posing greater competition as well as growth opportunities for integration. In addition, Microsoft is fast establishing its clout in the cloud and has seen momentous success with Office365 which will pose a growing challenge to established providers.

Shaped by technology trends such as mobile and cloud proliferation, Internet of Things, and Big Data analytics, the total web collaboration “pie” is increasing. However, price erosion and in some cases the race to zero on pricing is a pressing issue for the industry.

Cloud is upending the way products and services will be delivered, evaluated, and used. The focus is shifting from over engineered products and number of features to agile development and continuous delivery that is based on actionable analytics and constant innovation. As a result, the industry will see significant shifts in user adoption and behaviors.

Point web conferencing solutions currently dominate the market. However, their days may be numbered as web conferencing gets increasingly integrated with a wide spectrum of software applications including messaging, team collaboration, and hosted VoIP.

The growth forecast is healthy but it will not materialize without significant industry transformation. Future success hinges on how quickly vendors simplify the increasingly complex collaboration products landscape.


  • Executive Summary
    • Executive Summary-Market Engineering Measurements
  • Market Overview
    • Market Overview-Key Definitions
    • Research Methodology and Scope
    • Research Coverage
    • Market Overview-Key Questions This Study Will Answer
    • Web Conferencing-Market Segmentation
    • Major Findings
  • External Challenges: Drivers and Restraints-Total Web Conferencing Market
    • Market Drivers
    • Market Restraints
  • Forecast and Trends-Total Web Conferencing Market
    • Forecast Assumptions
    • Total Web Conferencing Market-Revenue Forecast
      • Table Total Web Conferencing Market: Revenue Forecast, Global, 2013-2020
    • Total Web Conferencing-Revenue Contribution by Segment
    • Collaboration Market
    • Emergence of Collaboration Workspaces that Span all Modes of Communications
  • Hosted Web Conferencing Services Market
    • Hosted Web Conferencing Services-Market Engineering Measurements
    • Hosted Web Conferencing Services-Revenue Forecast
      • Table Hosted Web Conferencing Market: Revenue Forecast, Global, 2013-2020
    • Hosted Web Conferencing Services-Revenue Contribution by Region
    • Hosted Web Conferencing Services-Revenue Forecast by Region
      • Table Hosted Web Conferencing Market: Revenue Forecast by Region, Global, 2013-2020
    • Hosted Web Conferencing Services-SMB Adoption
    • Hosted Web Conferencing Services-Vertical Market
    • Hosted Web Conferencing Services-Use Cases
    • Hosted Web Conferencing Services-Average Selling Prices
      • Table Hosted Web Conferencing Services Market: Average Selling Prices, Global, 2015
  • Hosted Web Conferencing Services-Channel Trends for CSPs
    • CSP-based Third-Party Web Conferencing Services-Revenue Growth
      • Table CSP-based Third-Party Web Conferencing Services Market: Revenue and Growth Rate, North America, 2013-2014
    • CSP-based Third-Party Web Conferencing-Trends
    • Cisco Cloud Connected Audio (CCA-SP)-Impact on CSPs
    • CSP-based Third-Party Web Conferencing Services-Competitive Share
  • On-premises Web Conferencing Market
    • On-premises Web Conferencing-Market Engineering Measurements
    • On-premises Web Conferencing-Revenue Forecast
      • Table On-premises Web Conferencing Market: Revenue Forecast, Global, 2013-2020
    • On-premises Web Conferencing-Average Selling Prices
      • Table On-premises Web Conferencing Market: Average Selling Prices, Global, 2015
  • Market Share and Competitive Analysis
    • Competitive Analysis-Market Share for Total Web Conferencing
      • Table Total Web Conferencing Market: Market Share by Revenue, Global, 2014-2015
    • Competitive Analysis-Market Share for Hosted Web Conferencing Services
      • Table Hosted Web Conferencing Services Market: Market Share by Revenue, Global, 2014-2015
    • Competitive Analysis-Market Share for On-premises Web Conferencing
      • Table On-premises Web Conferencing Market: Market Share by Revenue, Global, 2014-2015
    • Competitive Environment
    • Disruptors are Reshaping the Market
  • Profiles of Key Competitors
    • Competitive Assessment of Key Vendors
  • The Last Word
    • Key Recommendations
  • Appendix
    • Market Engineering Methodology
    • Market Engineering Measurements
      • Table Total Web Conferencing Market: Market Engineering Measurements, Global, 2015
      • Table Hosted Web Conferencing Services Market: Market Engineering Measurements, Global, 2015
      • Table On-premises Web Conferencing Market: Market Engineering Measurements, Global, 2015
    • List of Companies Covered

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