Frost Radar™: Customer Experience Platforms in Latin America, 2025
Description
This Frost Radar™ reveals the positioning of key companies in the Latin American customer experience (CX) platforms industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology.
CX platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized CX. Providers must have a full-fledged contact center offering to be featured in this Frost Radar™ analysis. Providers of adjacent solutions are not included.
Frost & Sullivan research on this industry includes close to 100 service and solution providers, but this Frost Radar™ benchmarks 19 more significant players in terms of market reach, user adoption, growth rates, product innovation, and CX.
Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.
The Growth Index is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user-focused sales and marketing strategies.
The Innovation Index is a measure of a company’s ability to develop products, services, and solutions that indicate a clear understanding of disruptive megatrends, are globally applicable, can evolve and expand to serve multiple markets, and are aligned to customers’ changing needs.
CX platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized CX. Providers must have a full-fledged contact center offering to be featured in this Frost Radar™ analysis. Providers of adjacent solutions are not included.
Frost & Sullivan research on this industry includes close to 100 service and solution providers, but this Frost Radar™ benchmarks 19 more significant players in terms of market reach, user adoption, growth rates, product innovation, and CX.
Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.
The Growth Index is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user-focused sales and marketing strategies.
The Innovation Index is a measure of a company’s ability to develop products, services, and solutions that indicate a clear understanding of disruptive megatrends, are globally applicable, can evolve and expand to serve multiple markets, and are aligned to customers’ changing needs.
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