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Progress in Hospitality Research II

Progress in Hospitality Research II

This ebook investigates the following: trends in hospitality management research; customer loyalty in the hospitality industry; transitioning loyalty programmes; talent management and work-life balance: serive quality in China's hospitality and tourism industry; and sustainability issues and hospitality and tourism firms' strategies.


Advances in hospitality research: “from Rodney Dangerfield to Aretha Franklin”,Customer loyalty: a review and future directions with a special focus on the hospitality industry,Distribution channel in hospitality and tourism: revisiting disintermediation from the perspectives of hotels and travel agencies,Editorial,Revisiting talent management, work-life balance and retention strategies,Service quality research on China's hospitality and tourism industry,Sustainability issues and hospitality and tourism firms' strategies: analytical review and future directions,Transitioning loyalty programs: a commentary on“The relationship between customer loyalty and customer satisfaction”,Trends in hospitality management research: a personal reflection

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