Internationalization and International Service Management

In a global context, what drives the recent growth of services? What are the factors driving internationalization and international service firms’ performance? What are the effects of organization-level variables (e.g. innovation strategy, autonomy, staff turnover and internal processes), and country-specific variables on performance of international service organizations? How is value co-created or co-produced in international service settings? Why is it beneficial for firms to outsource services in addition, or as an alternative, to their own operations? Do existing theories adequately help in our understanding of international service outsourcing/offshoring? In the past similar questions have led to several research streams within the wider field of the theory, such as the property rights theory, the resource dependency theory and the resource-based view, the entrepreneurial theory of the firm, and the agency theory, but research findings to date remain inconclusive. This e-book pushes back the frontier of knowledge in international business services. The collection of articles in the issue address recent developments in the field or revisit some past questions/issues through a different theoretical lens leading to some fresh insights and ideas.


Domestic versus offshore service providers: the impact of cost, time, and quality sacrifices on consumer choice,Driver turnover research: exploring the missing angle with a global perspective,Global business services: increasing specialization and integration of the world economy as drivers of economic growth,Guest editorial,Impact of country effects on the performance of service firms,Innovation strategy and performance of international technology services ventures: the moderating effect of structural autonomy,Modes of customer co-production for international service offerings,Understanding the usage of global social networking sites by Arabs through the lens of uses and gratifications theory

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