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The Operator business services: Italy forecast 2018–2023

The Operator business services: Italy forecast 2018–2023

This report provides an outlook on the business telecoms and ICT services market in Italy. It highlights overall revenue trends and identifies the key services which will deliver growth opportunities for revenue from businesses of different sizes.


7.Executive summary
Executive summary: increases in revenue from other business services and IoT connectivity will drive operator enterprise revenue growth between 2018 and 2023
Implications for operators
Forecast results
Operator enterprise revenue in Italy will increase during the forecast period, and other business services will be the most significant contributor to this growth
Medium-sized and large enterprises will deliver revenue growth; large enterprises will become the largest source of operators’ enterprise revenue in Italy
Revenue growth from IoT connectivity and handset data will lead to an increase in mobile services revenue in Italy over the forecast period
Operator revenue from fixed services in Italy will fall during the forecast period, mainly driven by a decrease in the number of fixed voice connections
The number of enterprise fixed data connections in Italy will increase between 2018 and 2023, along with the demand for higher-bandwidth services
The addressable market for other business services for operators will continue to grow as enterprises migrate further towards cloud-based business solutions
The key other business services markets addressed by operators in Italy are security, co-location and hosting and SaaS
The broader enterprise IT and managed services market reaches beyond those services addressed by operators and is currently worth EUR32 billion
Operator profiles
20.Telecom Italia has historically dominated both the fixed and mobile enterprise markets in Italy, but it is increasingly being challenged in both today
Operator profiles: Telecom Italia (TIM)
Operator profiles: Vodafone
Operator profiles: Irideos
Regional comparison
Operator enterprise revenue growth in Italy is expected to be very limited, and slower than in Western Europe as a whole
Fixed voice and narrowband services account for a larger share of operator revenue than in Western Europe as a whole, and revenue from them will decline more rapidly
Revenue growth from large enterprises in Italy will outstrip the growth in Western Europe as a whole, but revenue from small enterprises will decline more rapidly
Forecast methodology and assumptions
Forecast methodology and assumptions: presentation of results
Forecast methodology and assumptions: market definition
Forecast methodology and assumptions: modelling approach
Forecast methodology and assumptions: mobile services
Forecast methodology and assumptions: fixed services [1]
Forecast methodology and assumptions: fixed services [2]
Forecast methodology and assumptions: other business services [1]
Forecast methodology and assumptions: other business services [2]
Forecast methodology and assumptions: broader IT categories
38.About the author and Analysys Mason
About the author
Analysys Mason’s consulting and research are uniquely positioned
Research from Analysys Mason
Consulting from Analysys Mason
List of figures:
Figure 1: Change in telecoms operator retail revenue from enterprises by service type, Italy, 2018–2023
Figure 2: Connections for enterprises and CAGRs by type of connection, Italy, 2018–2023
Figure 3: Telecoms operator retail revenue from enterprises in 2018 and CAGR for 2018–2023 by enterprise size, Italy
Figure 4: Telecoms operator retail revenue from enterprises by service type, Italy, 2014–2023
Figure 5: Percentage of operator retail revenue from enterprises in 2018 and CAGR for 2018–2023 by service type, Italy
Figure 6: Percentages of retail revenue, total employees and total enterprises by enterprise size, Italy, 2018
Figure 7: Telecoms operator retail revenue from enterprises by service type and enterprise size, Italy, 2018 and 2023
Figure 8: Telecoms operator mobile service retail revenue and connections for enterprises, Italy, 2014–2023
Figure 9: Telecoms operator fixed service retail revenue and connections for enterprises, Italy, 2014–2023
Figure 10: Number of enterprise fixed broadband and dedicated connections by type of connection, Italy, 2014–2023
Figure 11: Whole market other business services retail revenue from enterprises by service type, Italy, 2014–2023
Figure 12: Other business services retail revenue from enterprises by service type and provider and operators’ share of this revenue by service type, Italy, 2023
Figure 13: Enterprise IT spend, Italy, 2018–2023
Figure 14: ‘Human’ business SIMs by operator, June 2018
Figure 15: Business broadband connections by operator, June 2018
Figure 16: Telecom Italia’s enterprise revenue in Italy, including equipment sales, 2015–1H 2018
Figure 17: Telecom Italia’s ICT services revenue in Italy, 2015–9M 2018
Figure 18: Fastweb’s enterprise revenue, 2015–9M 2018
Figure 19: Changes in operator enterprise revenue, Italy and Western Europe (WE), 2018–2023
Figure 20: Share of operator enterprise revenue by product category, Italy and Western Europe, 2018
Figure 21: CAGR in operator enterprise revenue by product category, Italy and Western Europe, 2018–2023
Figure 22: CAGR in operator enterprise revenue by segment, Italy and Western Europe, 2018–2023
Figure 23: Share of operator enterprise revenue by segment, Italy and Western Europe, 2018
Figure 24: Percentage of enterprises, employees and business sites by enterprise size, Italy, 2018
Figure 25: Diagram of the forecast modelling approach
Figure 26: Definitions and key drivers for mobile services
Figure 27a: Definitions and key drivers for fixed services
Figure 27b: Definitions and key drivers for fixed services
Figure 28a: Definitions and key drivers for other business services
Figure 28b: Definitions and key drivers for other business services
Figure 29: Description of broader IT categories tracked by AMI Partners

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