Operator business services: Hong Kong forecast 2019–2024

Operator business services: Hong Kong forecast 2019–2024

This report provides an outlook on the business telecoms and ICT services market in Hong Kong. It highlights overall revenue trends and identifies the key services that will deliver growth opportunities for revenue from businesses of different sizes.


Executive summary
Executive summary: operator business revenue in Hong Kong is forecast to increase, driven primarily by growth in spending on ICT services
Implications for operators
Forecast results
Operator business revenue in Hong Kong will grow steadily, broadly in line with operator consumer revenue, but with an increased contribution from ICT services
Dedicated connections and mobile data will continue to dominate operator business revenue, but ICT service revenue will grow strongly
Revenue growth will be greatest from large enterprises
Revenue from mobile services will increase slightly, supported by further growth in the number of handsets
Competitive pressure will drive ongoing declines in fixed service revenue
High-bandwidth services for both broadband and dedicated connections will continue to account for an increasing share of the total
Operators’ addressable market for ICT services will continue to grow as businesses continue to migrate to cloud-based solutions
Operator revenue from ICT services will form a rapidly growing share of the overall business revenue
COVID-19 impact (developed Asia–Pacific)
Operator retail revenue from businesses across developed Asia–Pacific could fall by up to 8% in 2020 as a result of the COVID-19 outbreak
Revenue from mobile services, fixed voice and broadband services is likely to fall the most, while some ICT services may benefit from the pandemic
Operator profiles
Operator profiles: Hong Kong Telecom (HKT)
Operator profiles: Hong Kong Broadband Network (HKBN)
Operator profiles: China Mobile Hong Kong (CMHK)
Operator profiles: Hutchison
Operator profiles: SmarTone Mobile Telecommunications (SmarTone)
Operator profiles: Superloop
Forecast methodology and assumptions
Forecast methodology and assumptions: presentation of results
Forecast methodology and assumptions: market definition
Forecast methodology and assumptions: modelling approach
Forecast methodology and assumptions: mobile services
Forecast methodology and assumptions: fixed services [1]
Forecast methodology and assumptions: fixed services [2]
Forecast methodology and assumptions: ICT services [1]
Forecast methodology and assumptions: ICT services [2]
About the authors and Analysys Mason
About the authors
Analysys Mason’s consulting and research are uniquely positioned
Research from Analysys Mason
Consulting from Analysys Mason
List of figures:
Figure 1: Change in telecoms operator retail revenue from businesses by service type, Hong Kong, 2019–2024
Figure 2: Connections for businesses and CAGRs by type of connection, Hong Kong, 2019–2024
Figure 3: Telecoms operator retail revenue from businesses in 2019 and CAGR for 2019–2024 by enterprise size, Hong Kong
Figure 4: Telecoms operator retail revenue from businesses by service type and share of total market, Hong Kong, 2015–2024
Figure 5: Percentage of operator retail revenue from businesses and CAGR by service type, Hong Kong
Figure 6: Percentages of retail revenue, total employees and total business sites by business size, Hong Kong, 2019
Figure 7: Telecoms operator retail revenue from businesses by service type and enterprise size, Hong Kong, 2019 and 2024
Figure 8: Telecoms operator mobile service retail revenue and connections for businesses, Hong Kong, 2015–2024
Figure 9: Telecoms operator fixed service retail revenue and connections for businesses, Hong Kong, 2015–2024
Figure 10: Number of business fixed broadband and dedicated connections by type of connection, Hong Kong, 2015–2024
Figure 11: Addressable ICT services retail revenue from businesses by service type, Hong Kong, 2015–2024
Figure 12: Addressable ICT services retail revenue from businesses by service type and provider and operators’ share of this revenue by service type, Hong Kong, 2024
Figure 13: Telecoms operator retail revenue from businesses, by COVID-19 scenario, developed Asia–Pacific, 2018–2024
Figure 14: Telecoms operator retail revenue from businesses by COVID-19 scenario and service, developed Asia–Pacific, 2019 and 20201
Figure 15: Business lines in service, HKT, Hong Kong, 2016–2019
Figure 16: Revenue by segment, HKBN, Hong Kong, 2016–2019
Figure 17: Business broadband and voice subscriptions market shares, HKBN, Hong Kong, 2016–2019
Figure 18: Service revenue, Superloop, Hong Kong, FY2017–FY2019
Figure 19: Percentage of enterprises, employees and business sites by enterprise size, Hong Kong, 2019
Figure 20: Diagram of the forecast modelling approach
Figure 21: Definitions and key drivers for mobile services
Figure 22a: Definitions and key drivers for fixed services
Figure 22b: Definitions and key drivers for fixed services
Figure 23a: Definitions and key drivers for ICT services
Figure 23b: Definitions and key drivers for ICT services

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