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The Connected Consumer Survey 2018: mobile customer satisfaction in Australia and New Zealand

The Connected Consumer Survey 2018: mobile customer satisfaction in Australia and New Zealand

This report focuses on aspects of Analysys Mason's <em>Connected Consumer Survey</em> that relate to the behaviour, preferences and plans of smartphone users in Australia and New Zealand. In particular, it focuses on the drivers of customer satisfaction and churn in consumer mobile services. The survey was conducted in association with On Device Research.

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