BSS Applications Managed Services for Communications Service Providers

Published by: Informa Media and Telecom

Published: Dec. 1, 2012

Table of Contents

BSS Applications Managed Services for CSPs: Executive Summary (22 slides)

BSS managed services market trends: CSPs develop an appetite for managed services

Fig. 1: Question: Using the statements below, can you describe which best fits your company’s approach to managed services?

Fig. 2: Question: Do you currently outsource or use managed services providers for any of the following areas of BSS?

Fig. 3: Question: Which of the following sub-categories of application development and management (ADM) do you outsource?

Fig. 4: Question: What do you see as the single biggest stumbling block to the adoption of BSS managed services?

Fig. 5: Getting over the barriers – a list of requirements for CSPs

Fig. 6: BSS managed-services regional differences

BSS Managed Services Survey: Changing CSP attitudes

Fig. 1: Split of respondents, by company

Fig. 2: Split of respondents, by job type

Fig. 3: Question: Does your company work with a managed services provider for any of its operations?

Fig. 4: Question: Do you currently outsource or use managed services providers for BSS (e.g., billing, mediation, CRM)? Or do you plan to do so within the next three years?

Fig. 5: Question: Do you currently outsource or use managed services providers for any of the following areas of BSS?

Fig. 6: Question: In which areas of BSS are you most likely to work with an MSP in the next three years?

Fig. 7: Question: Which BSS applications are you most likely to keep in-house?

Fig. 8: Question: Do you currently use managed services providers for any of the following ADM categories of managed service?

Fig. 9: Question: Do you currently use managed services providers for any of the following AO categories of managed service?

Fig. 10: Question: Which of the following sub-categories of ADM do you outsource?

Fig. 11: Question: Which of the following sub-categories of ADM do you see as being outsourced within the next three years?

Fig. 12: Question: Which of the following sub-categories of ADM do you feel should be kept in-house?

Fig. 13: Question: Using the statements below, can you describe which best fits your company’s approach to managed services?

Fig. 14: Wordle for question: What do you see as the single biggest stumbling block to the adoption of BSS managed services?

The BSS managed service provider landscape

Fig. 1: The basic categories of applications management and operations

Fig. 2: Consulting-led BSS applications management

Fig. 3: BSS application managed-service-provider positioning

Fig. 4: SWOT for Accenture

Fig. 5: SWOT for Amdocs

Fig. 6: SWOT for Atos

Fig. 7: SWOT for Ericsson

Fig. 8: SWOT for HP

Fig. 9: SWOT for Huawei

Fig. 10: SWOT for IBM

Fig. 11: SWOT for Infosys

Fig. 12: SWOT for Tech Mahindra

BSS managed service providers: Profiles of key players

Fig. 1: SWOT for Accenture

Fig. 2: SWOT for Amdocs

Fig. 3: SWOT for Atos

Fig. 4: SWOT for Ericsson

Fig. 5: SWOT for HP

Fig. 6: SWOT for Huawei

Fig. 7: SWOT for IBM

Fig. 8: SWOT for Infosys

Fig. 9: SWOT for Tech Mahindra

Abstract

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