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IBM, Cisco, AT&T, HP, Dell, and Microsoft Are Top U.S. Customer Selections for Infrastructure Outsourcing, But Customers Rank Full Service Outsourcer as Top Business Model for Service DeliveryPublished by: IDC Published: Feb. 1, 2010 - 54 Pages Table of ContentsTable of Contents IDC Opinion In This Study MethodologyRespondentsInterviewsSurvey ScheduleData WeightingRespondent ProfileStudy StructureSummary View of Leading Infrastructure Outsourcing Services VendorsSummary View of Business Model PreferencesSpecial NotesExecutive SummaryOptimizing Opportunities: Today and in the FutureCustomer Top Selections and PerceptionsOverview of Top 5 Ranked VendorsOverview of Top 6–10 Ranked VendorsBusiness Model PerceptionsBusiness Model InsightsSituation Overview Overview of Leading Business Model and Vendor PreferencesTop 5 Vendors for Infrastructure Outsourcing Services by Overall Ranking Category and Customer Size SegmentsTop 5 Ranked Vendors for Infrastructure Outsourcing by Customer Size SegmentsSummary View of Leading Outsourcing Business Models by Markets"Traditional" Datacenter Outsourcing ServicesTraditional Datacenter Outsourcing Business Model PreferencesTraditional Datacenter Outsourcing Vendor SelectionsNetwork Outsourcing ServicesTraditional Network Outsourcing Business Model PreferencesTraditional Network Outsourcing Vendor SelectionsDesktop Outsourcing ServicesTraditional Desktop Outsourcing Business Model PreferencesTraditional Desktop Outsourcing Vendor SelectionsInfrastructure as a Service (IaaS): Private and/or PublicEmerging Infrastructure-as-a-Service Outsourcing Business Model PreferencesEmerging Infrastructure-as-a-Service Outsourcing Vendor PreferencesHosted Virtualized Desktop ServicesEmerging Hosted Virtualized Desktop Services Business Model PreferencesEmerging Outsourced Hosted Virtualized Desktop Services Vendor PreferencesFuture Outlook Impacts on Opportunities and Future DirectionsAdoption Road Map from Traditional to New Forms of OutsourcingServices Value Chain Framework: Traditional and Emerging Services MarketsProvider Business Model: Vertically Integrated Versus SpecializedLife Cycle of Services: Customer-Provider Role DefinitionsEssential Guidance Learn More Related ResearchSynopsisTable: Outsourcing Business Model Options Table: Customer Perceptions and Rankings of Top 5 Vendors for Infrastructure Outsourcing by Service and Customer Size Table: Customer Perceptions of Top Business Model Preferences by Infrastructure Outsourcing Service Table: Data Center Outsourcing Services: Vendor Rankings by Company Size Table: Network Outsourcing Services: Vendor Rankings by Company Size Table: Desktop Outsourcing Services: Vendor Rankings by Company Size Table: IaaS (Private and/or Public Utilities): Vendor Rankings by Company Size Table: Hosted Virtualized Desktop Services: Vendor Rankings by Company Size: Figure: Respondents by Company Size Figure: Respondents by Industry Figure: Outsourcing Business Model Brand Versus "Brand Value" of Infrastructure Outsourcing Market Type Figure: Infrastructure Outsourcer Business Model Preferences for Datacenter Outsourcing Figure: Data Center Outsourcing Services: Overall Vendor Selections and Rankings Figure: Infrastructure Outsourcer Business Model Preferences for Network Outsourcing Figure: Network Outsourcing Services: Overall Vendor Selections and Rankings Figure: Infrastructure Outsourcer Business Model Preferences for Desktop Outsourcing Figure: Desktop Outsourcing Services: Overall Vendor Selections and Rankings Figure: Infrastructure Outsourcer Business Model Preferences for IaaS (Private and/or Public Utilities) Figure: IaaS (Private and/or Public Utilities): Overall Vendor Selections and Rankings Figure: Infrastructure Outsourcer Business Model Preferences for Hosted Virtualized Desktop Services Figure: Hosted Virtualized Desktop Services: Overall Vendor Selections and Rankings Figure: Top Requirements for Outsourcers Across Key Outsourcing Markets Figure: Services Value Chain Framework: Traditional and Emerging Services Markets Figure: Provider Business Model: Vertically Integrated Versus Specialized Figure: Life Cycle of Services: Customer-Provider Role Definitions AbstractThis IDC study highlights demand-side results from U.S. customer perceptions of vendors for infrastructure outsourcing services in ranking their effectiveness in delivering these services across five markets. These markets include traditional (more labor-centric) datacenter outsourcing, network outsourcing, and desktop outsourcing as well as newer models including public and/or private infrastructure as a service (IaaS) and hosted virtualized desktop services. The results of this study will help provide infrastructure outsourcing providers and vendors with a framework of competitive positioning based on customer perception across these markets, along with developing an optimal ecosystem of partnerships. Further, this study provides IDC insight into what are key areas of focus that vendors need to address to ensure both short-term and long-term success based on customer need and market directions. "Success as an infrastructure outsourcing provider in today's market will require players to drive a brand image of providing low-cost services for customers though with a focus on optimizing service delivery and providing value that can support more immediate needs, which increasingly requires the implementation of newer technologies and service delivery capabilities," says David Tapper, VP, Outsourcing and Offshore Services. "In particular, players looking to compete successfully in these markets need to develop very robust road maps of how customers are looking to adopt utility-based services (e.g., SaaS, IaaS); look to cannibalize traditional services; create new partnership and channel ecosystems; target new markets, particularly the SMB and emerging; define new market metrics for measuring and managing success; and look beyond the world of IT for new opportunities." Get Full Details About This Report >> |
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