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Australian Public Sector: Customs and Border Protection Service

Published by: Ovum Plc

Published: Oct. 21, 2009 - 13 Pages


Table of Contents


Overview
Australian Customs and Border Protection Service
Key facts
Major operational ICT outsourcing/services deals
Organisation description
Agency role
Corporate governance: outcomes and outputs
Enabling outputs
Organisation structure
Organisation chart
Staff profile
Budget overview
Operating budget
ICT budget
Information and communication technology
ICT organisation
Client and program managed services
Business solutions
IT service delivery
IT strategy, architecture and security
ICT environment
IT strategic planning
ICT initiatives and projects
Australian Maritime Identification System (AMIS)
Contact centre technology
Electronic document and records management system
ICT procurement
IT market testing - EDS contract re-tendering
Project bundles/tenders
Tender outcomes
Expiring ICT contracts
Acknowledgements
Useful links
Sources
List of Tables
Table 1: Breakdown of staff numbers by state at 30 June 2008
Table 2: Operating expenses: 2009-10
Table 3: Operating expenses: 2008-09 estimated actual
Table 4: Information and systems improvement priorities
Table 5: Planned ICT-related procurement for the 2009-10 period
Table 6: Major contracts known to be expiring in the next two years

Abstract

The Australian Customs and Border Protection Service (Customs) is responsible for the security and integrity of Australia's borders. It works closely with other government and international agencies to detect and deter unlawful movement of goods and people across Australia’s border. This report profiles the agency and its ICT organisation, major ICT projects and vendor relationships.

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