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SMBs and Large Businesses with Telecommuters: Leveraging Technology to Enhance Productivity

Published by: IDC

Published: Apr. 30, 2009 - 17 Pages


Table of Contents


Table of Contents
IDC Opinion


In This Study
Methodology
Situation Overview
Telecommuters by Company Size and Industry
Company Support for Telecommuters
Technology Products That Facilitate Telecommuting
Future Outlook
Essential Guidance
Learn More
Related Research
Methodology
Synopsis
Table: U.S. Small Businesses with Telecommuters by Company Size, 2008
Table: U.S. Medium-Sized Businesses with Telecommuters by Company Size, 2008
Table: U.S. Large Businesses with Telecommuters by Company Size, 2008
Table: U.S. SMBs with Telecommuters by Industry, 2008
Table: U.S. SMBs with Telecommuters by Industry, 2008
Table: U.S. Small Businesses Providing Support to Telecommuters by Company Size, 2008 (% of Respondents)
Table: U.S. Medium-Sized Businesses Providing Support to Telecommuters by Company Size, 2008 (% of Respondents)
Table: U.S. Large Businesses Providing Support to Telecommuters by Company Size, 2008 (% of Respondents)
Table: U.S. SMBs Providing Support to Telecommuters by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMBs Providing Support to Telecommuters by Vertical Industry, 2008 (% of Respondents)
Figure: Smartphones in U.S. Small and Medium-Sized Businesses with Telecommuters, 2008
Figure: PDAs in U.S. Small and Medium-Sized Businesses with Telecommuters, 2008
Figure: Percentage of U.S. Small and Medium-Sized Businesses with Telecommuters Using Voice Over IP Solutions, 2008
Figure: Notebook PCs in U.S. Small and Medium-Sized Businesses with Telecommuters, 2008
Figure: LANs in U.S. Small and Medium-Sized Businesses with Telecommuters, 2008
Figure: VPNs in U.S. Small and Medium-Sized Businesses with Telecommuters, 2008
Figure: Plans to Improve Support for Mobile or Remote Workers in U.S. Small and Medium-Sized Businesses with Telecommuters, 2008

Abstract

This study investigates the impact the presence of telecommuters has on the ownership of products such as cellular phones, smartphones, PDAs and notebook PCs. At the end of 2008, there were roughly 8.6 million telecommuter households in the United States, with telecommuters defined as people who work at home three or more days a month. About 70% of all telecommuters are employed by small or medium-sized businesses (i.e., firms with fewer than 1,000 employees). This study focuses on these telecommuters, which may be more limited in their access to corporate resources, but are growing in number more rapidly than their large company counterparts.

"The nature of telecommuting has been changing, with improvements in technology improving the efficiency of employees working from home," says Ray Boggs, VP of SMB and Home Office services at IDC. "However, the current downturn in the economy means that the productivity of telecommuters is even more important than it was in the past, and home offices represent a continuing opportunity for providers of technology."



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