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Mobile and Remote Working Adopted by Wiltshire Police Force: Improving Police Visibility

Published by: IDC

Published: Sep. 12, 2008 - 24 Pages


Table of Contents


Table of Contents

Government Insights Opinion

In This Report

Situation Overview

Introduction

A Brief History

The Approach

Figure: Wiltshire Police Force Vision

Business Drivers

Solution Description

Figure: Wiltshire Police Force's Journey

Selecting the Solution

Technical Architecture

Figure: Mobile and Remote Working Solution Architecture Overview

Figure: Mobile and Remote Working Solution Business Solution Overview

Table: MRWS Key Business Functions

Table: MRWS Key Technical Functions

Implementing the Solution

Project Timeline

Figure: Mobile and Remote Working Project Timeline: 2006-2009

Implementation Process

Figure: Sixteen Wiltshire Policing Processes Reengineered

Project Costs and ROI

Business Value

Figure: Mobile and Remote Working Solution Business Coverage

Lessons Learned

Figure: Mobile and Remote Working Solutions - Stakeholder Impact

Future Outlook

Essential Guidance

Partnerships Between Buyer and Supplier Require Commitment and Flexibility

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Related Research

Synopsis

Abstract

This Government Insights report describes the process-centric mobile and remote working solution (MRWS) designed and developed for the Wiltshire Police Force (WPF). The solution provides a unified view of all operational policing systems, including national and force specific systems; it enables collaboration between various forces and other government agencies.

Jan Duffy, research director, EMEA Government Insights, says: "Police forces around the world are pressured to provide an ever-increasing volume and scope of services, causing stress on available resources and adding to an already high level of administrative work. Like many other forces, the Wiltshire Police Force was pressured to improve its policing processes and to enhance its policing visibility and effectiveness. In April 2007 WPF issued a request for proposal for the design and development of a mobile and remote working solution that would support redesigned and streamlined policing processes. The solution developed by HCL Technologies appears to provide an excellent foundation for WPF to achieve the ambitious improvements encompassed in its forward-looking vision in a cost-effective way."



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