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Tell Me More: What Customers Want on Their Monthly BillsPublished by: IDC Published: Nov. 29, 2007 - 16 Pages Table of ContentsTable of Contents Energy Insights Opinion In This Report Methodology Situation Overview The Effect of Feedback on Behavior What Customers Want ? Survey Results What the Bill Looks Like Now Figure: Current Bill Format Figure: Information Currently Available on Monthly Electric Bill What Customers Want on Their Bills Figure: Preferred Bill Format Table: Preferred Bill Format by Type of Current Bill Received (% of Respondents) Figure: Example Image of Current Month's Energy Use Compared with Last Year's Energy Use Figure: Value of Information on Monthly Electric Bill The Impact of Bill Information on Customer Behavior Figure: Perceived Effect of Bill Information Future Outlook Essential Guidance Actions to Consider Learn More Related Research Appendix: Examples of Energy Information Figure: Example Image of a Summary of Your Last 12 Months of Energy Use Figure: Example Image of a Breakdown of Your Household's Energy Costs by Major Appliance Figure: Example Image of Tips for Saving Energy and/or Reducing Energy Footprint Figure: Example Image of the Percentage of Heating You Used Each Month of a 12-Month Period Figure: Example Image of Your Average Hourly Lighting Usage Each Month for a 12-Month Period Figure: Example Image of the Percentage of Cooling You Used Each Month of a 12-Month Period Figure: Example Image of Your Current Month's Energy Use Compared with Your Neighborhood or a Group of Households Similar to Yours Figure: Example Image of the Mix of Energy Resources Used to Generate Your Household's Electricity Synopsis AbstractThis document is about Tell Me More: What Customers Want on Their Monthly BillsGet Full Details About This Report >> |
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