On-Demand CRM for Asian Banks: A Convergence of Demand and Vendor Propositions : Market Research Report

On-Demand CRM for Asian Banks: A Convergence of Demand and Vendor Propositions

Published by: IDC

Published: Nov. 20, 2007 - 15 Pages

Table of Contents

Financial Insights Opinion

In This Report

Situation Overview

Figure: Asian Banks' Interest in On-Demand CRM

The Model Matures

Table: Key Differences Between Hosted Application Management and Software on Demand

Cost and Ease of Deployment as Top Perceived Benefits

Figure: Top 3 Perceived Benefits of the On-Demand CRM Model

Perceived Cost Benefits

Perceived Benefits in Ease and Speed of Deployment

Key Issues: Security, Data Residency, and Performance

Future Outlook

Figure: Expected CRM Spending Growth

Figure: Expected Impact of the Per-Seat Model on Overall CRM Spending

Vendor Propositions

Salesforce.com

Oracle

Microsoft

Essential Guidance

Actions for Financial Institutions

Actions for Vendors

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Related Research

Synopsis

Abstract

This document is about On-Demand CRM for Asian Banks: A Convergence of Demand and Vendor Propositions

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