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U.S. Utility Customer Information System and Outsource Billing Markets

Published by: Frost & Sullivan

Published: Oct. 1, 1999


Table of Contents



  • Introducing the Market Engineering Consulting Report

    • Overview

  • Executive Summary

    • Research Objective and Strategy
    • Introduction to the Utility CIS Market
    • Scope of Research
    • Summary of Key Observations
    • Conclusion

  • Industry Challenges and Issues

    • Challenges in the Customer Information Systems Industry

  • Market Engineering Measurement Analysis of the Customer Information Systems Market

    • Market Overview and Definitions
    • Total CIS Market Revenue and Unit Forecast
    • Market Engineering Research Measurement System

  • Industry Overview

    • Industry History
    • Electric Power Industry Structure
    • Regulatory Bodies

  • Customer Information SystemMarket Structure

    • Traditional Market Architecture
    • Utility Market Paradigm Shift

  • Customer Information SystemMarket Assessment

    • Total Market Analysis

  • Outsource Billing Segment of theCustomer Information Systems Market

    • Total Market Analysis

  • Electronic Customer Commerce Market

    • Total Market Analysis

  • Market Engineering Strategy

    • What Is Market Engineering Strategy?
    • How to Improve the Market Engineering Strategy Development Process
    • Market Engineering Strategic Recommendations

  • Market Engineering Planning in theCustomer Information Systems Industry

    • Integrating Market Engineering into the Business Planning Process
    • Using Market Engineering Planning to Support the Business Planning Process

  • Implementation of Market Engineering

    • Introduction and Summary
    • How to Implement Market Engineering in a Company
    • How to Make the Most of This Market Engineering Report

  • Market Engineering Monitoring of the Customer Information Systems Industry

    • Purpose of Market Engineering Monitoring
    • How to Design a Successful Monitoring Program
    • Top Ten Critical Elements of a Market Engineering Program in the CIS Industry
    • Frost & Sullivan's Market EngineeringCIS Industry Awards

  • Database of Key Industry Participants

    • Key Competitors
    • Related Companies


Abstract

The future of the utility customer information system (CIS) and outsourcing billing markets will most likely be defined by high-tech e-commerce solutions. As competition heats up in the utilities industry, service providers will need to consider implementing more sophisticated electronic interfaces for customers, including call centers and web pages that offer customer services. Though some utilities companies have decided to delay investing in high-tech solutions, those competitors that neglect integrating these technologies into their portfolio will risk losing market share. This Frost & Sullivan report includes coverage of the competitive environment, market drivers and restraints, revenue forecasts, and much more.

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