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Selling Stability: A Review of the Risks and Rewards of Fixed BillingPublished by: IDC Published: Aug. 3, 2006 - 14 Pages Table of ContentsTable of Contents Energy Insights Opinion Executive Overview An Answer to Customer Bill Volatility Table: Selected U.S. Utilities That Offer Fixed Bills Calculating risk Figure: Georgia Power's Process of Calculating FlatBill Offers Historical usage and weather Potential changes in energy consumption behavior Cost of energy supply Pricing Regulatory approval Selecting customers Marketing and Customer Response Participation Rates Program Administration Consulting assistance WeatherWise - a third-party administrator Rewards for the Risk A Product with Potential? Payment flexibility as another option? The bottom line Notes Synopsis AbstractJust as some customers are interested in alternate rates such as real-time pricing so that they can potentially get the lowest possible price, some customers are willing to pay a premium so that they have a guaranteed monthly bill. To serve residential and small business customers who want certainty about their energy bills, some gas and electricity suppliers now offer fixed billing programs. These programs shift the risk of weather, fuel cost increases, and changes in energy use to the energy provider from the customer. To help assess the value of fixed billing programs, we interviewed service providers that assist utilities in designing such offers, as well as a representative of Georgia Power's FlatBill program. Based on results of these interviews, plus findings from our secondary research, this report reviews how fixed billing programs work, the risks faced by companies that offer them, and the steps involved in their implementation. Get Full Details About This Report >> |
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