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Consumer Cloud Services
7/1/2012 | published by: Global Industry Analysts
... E-mail Services, Storage/ Backup Services, and Social Networking Services. Social Networking Services, and excludes Social Gaming). The report provides separate comprehensive analytics for the US, Europe, and Rest of World. Annual estimates and forecasts are ...  |  read more...
USD 3,950
Multi-Channel, Cross-Industry Customer Contact Experience Benchmarks
12/27/2011 | published by: Frost & Sullivan
... phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=3000. Phone-live agent is a main customer contact channel for the telecom, auto insurance, and health insurance companies, while ...  |  read more...
USD 10,000
North American Hosted Enterprise E-mail Services Market
12/22/2011 | published by: Frost & Sullivan
... market trends related to the North American hosted enterprise e-mail services market. With extensive primary and secondary research, this analysis provides messaging and collaboration vendors and service providers with a detailed look at the current ...  |  read more...
USD 6,000
Customer Contact Experience Benchmarks—Auto Insurance Industry
12/29/2011 | published by: Frost & Sullivan
... web self-service. A web-based survey methodology was used for this study: N=1232. Companies benchmarked in this study included but were not limited to AAA, Allstate, Farmers, Geico, Liberty Mutual, Nationwide, Progressive and State Farm. Within ...  |  read more...
USD 10,000
Customer Contact Experience Benchmarks—Banking Industry
12/30/2011 | published by: Frost & Sullivan
... A Web-based survey methodology was used for this study: N=1527. Companies benchmarked in this study include but are not limited to: Bank of America, Capital One, Chase Bank, Citibank, HSBC, JPMC, PNC Bank, SunTrust Bank, ...  |  read more...
USD 10,000
Customer Contact Experience Benchmarks—Telecom, Cable, and Satellite Industry
12/27/2011 | published by: Frost & Sullivan
... A Web-based survey methodology was used for this study: N=1389. Companies benchmarked in this study include but are not limited to: AT&T, Comcast, Cox, DIRECTV, DISH Network, Qwest, Sprint Nextel, Time Warner Cable, T-Mobile, U.S. ...  |  read more...
USD 10,000
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