Vendor Assessment: Customer Care and Billing Industry Short List - Customer Care in the New Energy Economy
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Business Strategy: The New Customer Care and Billing - Big Bang or Bits by IDC
This IDC Energy Insights report examines how utilities are approaching a decision to replace or upgrade their customer care and billing applications. The report provides ...
Perspective: Helping Utility Customers Understand Their Bills by IDC
This IDC Energy Insights Perspective provides a look at the variety of options open to utilities to help customers understand and manage their utility bills. ...
Clear Light at SAPPHIRE 2009 by IDCSee all reports like this >>
This Energy Insights Perspective reviews SAP's annual SAPPHIRE conference with highlights on SAP's new offerings in customer care and billing. Energy Insights also highlights SAP's ...
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Billing and Payment Reports