Table of Contents
Energy Insights Opinion
In This Report
MethodologyMarket DefinitionMarket Size and Average DealsVendors ReviewedSituation Overview
Engaging the Customer to Change BehaviorAMI Changes EverythingImplications for Customer Care and BillingScale-Up of Energy Efficiency ProgramsImplications for Customer Care and BillingOffering New Products to CustomersExotic PricingImplications for Customer Care and BillingBuyback of Electricity from CustomersImplications for Customer Care and BillingWeights Applied to CriteriaFit to MarketFeature/Function: High Priority in New Energy Economy — 2Scalability: Users — 1Scalability: Throughput — 2Scalability: Capacity/Storage — 1Scalability: Response Time — 1Platform Support — 1Integration and Application Architecture — 2Range of Services — 2Pricing Arrangements — 1Implementation Support and Tools — 1Ownership ConfidenceSupplier's Market Share — 1Supplier's Profitability — 1Supplier's Research and Development Investment Level — 2Customer Satisfaction with Implementation — 2Customer Satisfaction with Ongoing Support — 2How Vendors Are RatedFuture Outlook
Industry Short List EvaluationsThe RatingsVendor ProfilesEG UtilityFerrantiHansen TechnologiesOracleSAPVentyxVertex Business ServicesWill Telecommunications Billing Systems Be Needed for the New Energy Economy?Essential Guidance
Actions to ConsiderLearn More
Related ResearchMethodologyInsights Industry Short List Tool CriteriaA Note on Weights Applied to CriteriaAppendixFit to Market Needs (X-Axis)Feature/FunctionScalabilityCapacity/StorageIntegration CapabilityRange of ServicesHardware CostsOwnership Confidence (Y-Axis)SynopsisTable: Customer Care and Billing Market Features and Functionalities
Table: Industry Short List for Customer Care and Billing Market: Vendor Overview
Table: Industry Short List for Customer Care and Billing Market: Vendor Ratings for Fit to Market (X-Axis) Attributes
Table: Industry Short List for Customer Care and Billing Market: Vendor Ratings for Ownership Confidence (Y-Axis) Attributes
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Feature/Functionality
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Scalability — Users
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Scalability — Throughput
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Capacity/Storage
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Capacity/Storage — Response Time
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Capacity/Storage — Platform Support
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Integration Capability
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Range of Services
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Range of Services — Pricing Arrangements
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Range of Services — Implementation Support and Tools
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Hardware Costs
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Market Share
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Profitability
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Supplier's R&D Level
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Customer Satisfaction with Implementation
Table: Industry Short List for Customer Care and Billing Market: Definition of Ratings for Customer Satisfaction with Ongoing Support
Figure: Industry Short List: Customer Care and Billing Market
