Office 2007 Transitions

IDC
August 30, 2010
33 Pages - SKU: IDC2800129

This IDC study examines survey data concerning the migration to the Office 2007 suite. Over the next several years, many enterprises will begin to migrate from Windows XP to Windows 7. As part of this migration, enterprises will also likely migrate from Office 2000 to either Office 2007 or Office 2010. This migration can pose a challenge to the internal IT departments as the migration often increases the number of support requests the help desk needs to field. To address these concerns, IDC recommends that enterprises develop a training program to ease the transition.

"Training the employees on new software can result in fewer calls to the help desk and improved productivity," says Matt Healey, research manager, IDC Software and Hardware Support Services program.




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