Effective Date: May 24, 2018
In accordance with its necessary business practices MarketResearch.com, Inc. collects and processes personal data relating to its customers. MarketResearch.com, Inc. is committed to being transparent about how it collects and uses that data, and to meeting its data protection obligations as defined by the GDPR.
What information do we collect?
MarketResearch.com may collect this information in a variety of ways. For example, data might be contained in website registration forms, customer-initiated chat applications, payment submission forms, notes collected through phone conversations, etc. We may also collect personal data about you from third parties. We do not collect special categories of personal data.
Data will be stored in a range of different places, including in HR management systems, on other IT systems (including email), and marketing and sales-related software/spreadsheets.
Why does MarketResearch.com process personal data?
We need to process data to take steps to enter in to a contract with you or to continue to fulfill a contract with you, which may even be a single purchase. For example, to register you as a new customer, process and deliver your order, manage our business relationship with you, enable you to complete surveys, deliver relevant website content, make recommendations to you for goods and services, etc. In some cases, processing your data is necessary to our legitimate business interests, such as to study how customers use our products/services or to recover debts owed to us. In some cases, we need to process data to ensure that we are complying with legal obligations as defined by the appropriate governments.
All information we collect will help us maintain your account and provide services to you.
Who has access to data?
Your information may be shared internally for legitimate business reasons, such as customer support, marketing, or other client relationship building activities. This includes members of the marketing and sales teams, company analysts, Human Capital, and IT.
MarketResearch.com may disclose your information to third parties if we determine that such disclosure is necessary to fulfill the contract/provide requested services to our customers or to comply with the law. Some specific examples include:
Other than those third parties indicated above, we do not share, sell, rent, or trade personal identifiable information with other third parties for their promotional purposes.
For how long does MarketResearch.com keep data?
MarketResearch.com will retain your information for as long as it is necessary to provide you with services and/or complete data analytics processes. MarketResearch.com may also use your information in order to comply with legal obligations, resolve disputes, or enforce contracts and agreements.
As a data subject you have a number of rights. European clients and visitors can submit a Subject Access Request (SAR) to our Data Protection Officer to:
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
How is your information protected?
MarketResearch.com is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. In addition, everything submitted to us is encrypted via Secure Socket Layer (SSL). This encryption method is used widely on the Internet to keep information secure. Although we use advanced encryption (Secure Socket Layers), we cannot guarantee the security of the information you transmit to us. While our website is secure, the Internet is not. If you prefer, our operators are standing by 3:00 a.m. to 6:30 p.m. EST Monday through Thursday and 3:00 a.m. to 5:30 p.m. EST Fridays at 800.298.5699 (U.S.) or +1.240.747.3093 (Int'l) should you prefer to place an order over the phone.
If you would like to exercise any of these rights or have any questions regarding your rights, please contact:
Data Protection Officers
For European clients, if you believe that the organization has not complied with your data protection rights under GDPR, you can file a complaint with the Information Commissioner.