Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

Future of Customer Experience: Create a Better Value Exchange by Thoughtfully Managing Friction During Customer Engagements This IDC Perspective presents a forward-looking view for enterprises to reframe their thinking on the nature of customer friction. If done thoughtfully, introducing friction i ...

2022 Global: Field Force Automation - Innovative Markets Forecast (2028) report The 2022 Global: Field Force Automation - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partners' reports pro ...

The 2022 Global Forecast for Sales Intelligence (2023-2028 Outlook)-High Tech & Emerging Markets Report , published by Barnes Reports, contains timely and accurate market statistics and forecasts on the market for over 50 countries. The global market is expected to increase from USD xx billion in 20 ...

The 2022 Global Forecast for Retail Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report , published by Barnes Reports, contains timely and accurate market statistics and forecasts on the market for over 50 countries. The global market is expected to increase from USD xx billion in 2022 ...

The 2022 Global Forecast for Sales Enablement Platform (2023-2028 Outlook)-High Tech & Emerging Markets Report , published by Barnes Reports, contains timely and accurate market statistics and forecasts on the market for over 50 countries. The global market is expected to increase from USD xx billio ...

Developments in the European CX Vendor Landscape This IDC Market Perspective reviews major developments and trends shaping the European CX technology market over the past couple of years. It is a saturated market that still presents opportunities to differentiate and compete. The study identifies ex ...

Employee Empowerment in the Hybrid Workplace: A European Future-of-Work View This IDC Perspective presents how to empower employees holistically, with business engagement, tech experience, and a high-performing culture, and by unleashing the best in each individual."As we move into fully hybrid or r ...

Concentrix Enhances CX Technology Portfolio with Acquisition of PK This IDC Market Note discusses Concentrix's acquisition of PK including an overview of new and complementary offerings, expertise, and talent and IDC's view on the impact on current market dynamics. Please Note: Extended description ...

CRM Market in India 2022 Customer relationship management (CRM) refers to a set of techniques, methods, and technologies used by businesses to manage and analyze customer interactions and data throughout the customer lifecycle. CRM systems gather information from various customer-company interaction ...

How Does Organizational CX Strategy Impact Success in CX Transformation? This IDC Perspective analyzes how organizations' strategy for customer experience and the execution approach present themselves as determinants of success in meeting customer experience goals for enterprises. This analysis is ...

The 2022 Global Forecast for Marketing Automation (2023-2028 Outlook)-High Tech & Emerging Markets Report , published by Barnes Reports, contains timely and accurate market statistics and forecasts on the market for over 50 countries. The global market is expected to increase from USD xx billion in ...

2022 Global: Digital Business Support System - Innovative Markets Forecast (2028) report The 2022 Global: Digital Business Support System - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Par ...

The 2022 Global Forecast for Field Force Automation (2023-2028 Outlook)-High Tech & Emerging Markets Report , published by Barnes Reports, contains timely and accurate market statistics and forecasts on the market for over 50 countries. The global market is expected to increase from USD xx billion i ...

2022 Global: Customer Journey Analytics - Innovative Markets Forecast (2028) report The 2022 Global: Customer Journey Analytics - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partners' rep ...

2022 Global: Customer Analytics - Innovative Markets Forecast (2028) report The 2022 Global: Customer Analytics - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partners' reports provide the ...

2022 Global: Customer Data Platform - Innovative Markets Forecast (2028) report The 2022 Global: Customer Data Platform - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partners' reports pro ...

Hybrid Cloud Market, By Component (Solution, Services), By Service Model (Infrastructure as a Service, Platform as a Service, Software as a Service), By Application (Storage, Backup, and Disaster Recovery, Application Development and Testing, Database Management, Business Analytics, Integration and ...

2022 Global: Customer Engagement Solutions - Innovative Markets Forecast (2028) report The 2022 Global: Customer Engagement Solutions - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partner ...

2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report The 2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partn ...

2022 Global: Digital Experience Platform - Innovative Markets Forecast (2028) report The 2022 Global: Digital Experience Platform - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partners' r ...

Global Membership Management Software Market to 2027 Global Membership Management Software Market to 2027 Market Overview Membership management software is used to modernize the membership management process for organizations and create more modified and satisfying experience for members. This softw ...

Worldwide Customer Communications Management Software Forecast, 2022–2025: 1H21 Update This IDC study provides the market size of the worldwide customer communications management market in calendar year 2020, with guidance from the first half of 2021, and a five-year forecast through 2025 by geograp ...

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021 The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining mor ...

Worldwide Customer Communications Management Software Market Shares, 2020: 1H21 Update This IDC study contains estimated vendor shares for the customer communications management market for 2020."The COVID-19 pandemic had a severe impact to IT spending in 2020 and traditional document generation heav ...

Southeast Asia CRM Analytics Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027) The Southeast Asian CRM analytics market is expected to register a CAGR of over 12% over the forecast period, 2021-2026. CRM has become a must-have for enterprises of all sizes, as the ERP system becam ...