Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

Pandora Drives Revenue Growth and CX Improvement Through Digital-Enabled Business Transformation This IDC Perspective provides insights into Pandora's digital-enabled business transformation. Danish jewelry giant Pandora was already embarking on a major technology and business transformation — Progr ...

2022 Customer Relations Business Process Management Services Global Market Size & Growth Report with COVID-19 Impact Kentley Insights’ 2022 Customer Relations Business Process Management Services Global Market Size & Growth Report covers market size, revenue, growth, and share across 4 global region ...

Worldwide Customer Relationship Management Applications Software Market Shares, 2021: Salesforce Continues to Lead the Growth Across CRM Applications This IDC study provides an analysis of vendor performance in the customer relationship management applications software market for 2021, valued at $64 ...

Infobip — Enabling the Future of Communications This IDC Vendor Profile analyzes Infobip, a company competing in the cloud communications platform services segment. It provides insight into Infobip's communication platform solutions stack, which includes telco, developer, and business use case solut ...

Utilities Charging the Net-Zero Economy: Highlights from the IDC European Utilities Summit 2022 This IDC Perspective outlines some of the topics discussed at the 10th IDC European Utilities Executive Summit, hosted in Marbella by IDC Energy Insights, on May 9 and 10, 2022. "With ongoing disruption t ...

Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026 This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2026."In-person customer interactions became a secondary channel and digital interactions became the pri ...

IDC Perspective: Redefining User Experience: Evolving Requirements and the Role of Data in Driving Real-Time Hyper-Personalized Engagement This IDC Perspective presents a progressive view for enterprises to reorganize their CX strategy and align it according to the needs in the post pandemic era. Hy ...

European CRM Application Market Shares, 2021: Salesforce Dominates While Microsoft Climbs This IDC Market Share study examines the CRM applications market for 2019-2021 as well as the revenue and market shares of the leading vendors in 2020. This study includes tables and charts mapping the market s ...

Global Healthcare BPO Market Size study, by Payer Service (Human Resource Management Claims Management, Customer Relationship Management (CRM), Operational/Administrative Management, Care Management, Provider Management, Other Payer Services), by Provider Service (Patient Enrollment and Strategic Pl ...

Top 10 Takeaways from the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange The 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical in sunny Fort Lauderdale was packed ...

Global Customer Experience (CX) Outsourcing Services Growth Opportunities Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, and access to skilled talent and different locations and delivery models. ...

Artificial Intelligence in Retail Market: Market Segments: By Technology (Natural Language Processing, Machine Learning and Deep Learning, and Others); By Deployment (Cloud and On-Premise); By Solution (Visual Search, Virtual Assistant, Product Recommendation and Planning, Price Optimization, Custom ...

The 2022 Global Forecast for All-In-One Crm Software Market (2023-2028 Outlook)-High Tech & Emerging Markets Report , published by Barnes Reports, contains timely and accurate market statistics and forecasts on the market for over 50 countries. The global market is expected to increase from USD xx b ...

Customer Communications Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment (Cloud-Based and On Premise), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT and Telecom, Manufacturing, R ...

Customer Experience: Removing Friction to Enable the Conversation — Agent and Customer Authentication This IDC Perspective looks at the future of customer experience from a specific lens of technology — that of authentication to help managers focus on removing the friction that impedes customer conv ...

Global Customer Journey Analytics Software Market Size study, By Type (On-Premises, Cloud-based), By Application (Small and Medium Enterprises, Large Enterprises), and Regional Forecasts 2022-2028 Global Customer Journey Analytics Software Market is valued at approximately USD XX billion in 2021 and ...

Key Factors to Optimize Revenue Return from Investing in Customer Experience Improvement This IDC Market Perspective analyzes key factors that impact the business value in terms of the return on revenue organizations experience from investing in improving their customer experience (CX). These range ...

Reframing the Digital-First Customer Journey: Key Takeaways from IDC's Global CIO Advisory Board — April 2022 Edition This IDC Market Perspective focuses on reframing the digital-first customer journey. Drawing from the CIO Advisory Board discussion held in April 2022 and moderated by IDC, this IDC ...

Adobe Leverages its Customer Journey and CDP Plays This IDC Market Note presents IDC's opinions on Adobe's approach to personalization at scale, presented at its 2022 summit. Adobe presents its Experience Cloud platform as both a modular and an end-to-end suite of tools, featuring Real-Time CDP, Jou ...

Salesforce CRM Document Generation Software Market Salesforce CRM Document Generation Software Market: Global Industry Analysis 2015-2021 and Opportunity Assessment 2022-2032 A recent market study published by FMI on Salesforce CRM Document Generation Software offers a global industry analysis for 2 ...

IDC Perspective: Enablement and Engagement Technologies Lead Sales Tech Spend Priority This IDC Market Perspective examines the priorities of sales technology investments for enterprises and identifies opportunities for sales enablement and engagement vendors to continue to provide value."The move t ...

2022 Global: System Of Insight - Innovative Markets Forecast (2028) report The 2022 Global: System Of Insight - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partners' reports provide the m ...

Customer Journey Analytics Software Market Customer Journey Analytics Software Market: Global Industry Analysis 2015-2021 and Opportunity Assessment 2022-2032 A recent market study published by FMI on Customer Journey Analytics Software offers a global industry analysis for 2015-2021 and opportunity ...

Global Voice of the Customer (VoC) Analytics Growth Opportunities Well-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to c ...

Customer Experience: The New Driver of Consumer Brand Innovation This IDC Market Perspective examines trends in the consumer products and services market. Leading consumer brands are radically reinventing their business models using digital technologies to capture, analyze, and respond to changes in ...