CRM Market Research Reports & Industry Analysis

Customer Communications Management Market Analysis and Forecast to 2031: By Component (Solutions and Services), Deployment Type (On-premises, Cloud), Organization Size (SMEs, Large Enterprises), and Region Customer Communications Management (CCM) is the technology and strategy used to create, manage ...

Business Process as a service (BPaaS) Market Global Briefing 2022 The global business process as a service (bpaas) market grew from $34587.61 million in 2011 to $67218.26 million in 2021 at a compound annual growth rate (CAGR) of 6.87%. Business Process as a service (BPaaS) Market Global Briefing 20 ...

IDC PeerScape: Customer Adventure Practices for Unlocking Loyalty and Long-Term Value This IDC PeerScape discusses the value that can be unlocked through customer adventures, looking at best-practice examples from enterprises across several industries."Customer journey management is entering the nex ...

Customer Engagement Solutions Market by Component (Solution, Services), By Vertical (Automotive & Transportation, Consumer Goods & Retail, Healthcare & Life Sciences, Media & Entertainment, Telecommunication); By Development Mode; By Region; Segment Forecast, 2022 - 2030 The global customer engageme ...

ZoomInfo Cements Its Pivot from Data Provider to Revenue Platform This IDC Market Note provides an overview of ZoomInfo's new positioning based on the updates of the company's Analyst Day 2022. ZoomInfo has clearly repositioned itself, moving beyond that of a data vendor to that of a full-blown, mu ...

The Future of Industries in Latin America The future of Latin American industries and organizations looks exciting but still challenging. Most consumers have turned to the Internet for whatever product or service they want; they also want secure payment methods and effective delivery. This translate ...

European CRM Applications Forecast, 2022-2026 This IDC study analyzes and sizes the European CRM applications market for 2021 and provides forecasts for 2022-2026. IDC divides the CRM applications market into the six functional markets — advertising, contact center, customer service, digital commerc ...

Worldwide Marketing Campaign Management Software Market Shares, 2021: Midmarket Gets Big Money This IDC study presents an estimation of the worldwide marketing campaign management software market for 2021."The transformational impact of customer experience on marketing infrastructure is far ahead of ...

2022 Data Management Services Global Market Size & Growth Report with COVID-19 Impact Kentley Insights’ 2022 Data Management Services Global Market Size & Growth Report covers market size, revenue, growth, and regional share across 4 global regions, 22 subregions, and 216 countries. Figures are from ...

Pandora Drives Revenue Growth and CX Improvement Through Digital-Enabled Business Transformation This IDC Perspective provides insights into Pandora's digital-enabled business transformation. Danish jewelry giant Pandora was already embarking on a major technology and business transformation — Progr ...

2022 Customer Relations Business Process Management Services Global Market Size & Growth Report with COVID-19 Impact Kentley Insights’ 2022 Customer Relations Business Process Management Services Global Market Size & Growth Report covers market size, revenue, growth, and share across 4 global region ...

Worldwide Customer Relationship Management Applications Software Market Shares, 2021: Salesforce Continues to Lead the Growth Across CRM Applications This IDC study provides an analysis of vendor performance in the customer relationship management applications software market for 2021, valued at $64 ...

Infobip — Enabling the Future of Communications This IDC Vendor Profile analyzes Infobip, a company competing in the cloud communications platform services segment. It provides insight into Infobip's communication platform solutions stack, which includes telco, developer, and business use case solut ...

Utilities Charging the Net-Zero Economy: Highlights from the IDC European Utilities Summit 2022 This IDC Perspective outlines some of the topics discussed at the 10th IDC European Utilities Executive Summit, hosted in Marbella by IDC Energy Insights, on May 9 and 10, 2022. "With ongoing disruption t ...

Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026 This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2026."In-person customer interactions became a secondary channel and digital interactions became the pri ...

IDC Perspective: Redefining User Experience: Evolving Requirements and the Role of Data in Driving Real-Time Hyper-Personalized Engagement This IDC Perspective presents a progressive view for enterprises to reorganize their CX strategy and align it according to the needs in the post pandemic era. Hy ...

European CRM Application Market Shares, 2021: Salesforce Dominates While Microsoft Climbs This IDC Market Share study examines the CRM applications market for 2019-2021 as well as the revenue and market shares of the leading vendors in 2020. This study includes tables and charts mapping the market s ...

Global Healthcare BPO Market Size study, by Payer Service (Human Resource Management Claims Management, Customer Relationship Management (CRM), Operational/Administrative Management, Care Management, Provider Management, Other Payer Services), by Provider Service (Patient Enrollment and Strategic Pl ...

Top 10 Takeaways from the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange The 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical in sunny Fort Lauderdale was packed ...

Global Customer Experience (CX) Outsourcing Services Growth Opportunities Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, and access to skilled talent and different locations and delivery models. ...

Artificial Intelligence in Retail Market: Market Segments: By Technology (Natural Language Processing, Machine Learning and Deep Learning, and Others); By Deployment (Cloud and On-Premise); By Solution (Visual Search, Virtual Assistant, Product Recommendation and Planning, Price Optimization, Custom ...

The 2022 Global Forecast for All-In-One Crm Software Market (2023-2028 Outlook)-High Tech & Emerging Markets Report , published by Barnes Reports, contains timely and accurate market statistics and forecasts on the market for over 50 countries. The global market is expected to increase from USD xx b ...

Customer Communications Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment (Cloud-Based and On Premise), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT and Telecom, Manufacturing, R ...

Customer Experience: Removing Friction to Enable the Conversation — Agent and Customer Authentication This IDC Perspective looks at the future of customer experience from a specific lens of technology — that of authentication to help managers focus on removing the friction that impedes customer conv ...

Global Customer Journey Analytics Software Market Size study, By Type (On-Premises, Cloud-based), By Application (Small and Medium Enterprises, Large Enterprises), and Regional Forecasts 2022-2028 Global Customer Journey Analytics Software Market is valued at approximately USD XX billion in 2021 and ...