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Digital Payments in the U.S.: Consumer Usage, Wallets, and P2P

Digital Payments in the U.S.: Consumer Usage, Wallets, and P2P

Packaged Facts’ Digital Payments in the U.S.: Consumer Usage, Wallets, and P2P gives industry participants the insight they need to stay abreast of digital payments trends, including digital purchasing, digital payment preferences, digital wallets, and digital P2P.


  • Executive Summary
    • Report Scope
    • Report Summary
      • Market size and forecast
      • Digital purchasing trends
      • Digital payment preference trends
      • Mobile wallets and payment apps
      • P2P and money transfer
  • Market Size and Forecast
    • Electronic payments
      • Table Consumer Payments Value: Paper vs. Electronic, 2012-2020
      • Remote payments
        • Table General-Purpose Card Payments Volume and Value: In-Person vs. Remote, 2012 vs. 2015
        • Table General-Purpose Card Payment Value by Card Type, 2012-2016
        • Table General-Purpose Card Payment Value and Remote Value Share by Card Type, 2017-2020
      • P2P and money transfer
        • Table P2P and Money Transfer Value and Volume, by Payee Location, Clearing Method, and Origination Channel, 2012 vs. 2015
      • Mobile wallets
        • Table Mobile Wallet Payment Volume and Value, 2012 vs. 2015
        • Table Mobile Wallet Payment Volume and Value by Transaction Type, 2015
        • Table Mobile Wallet Purchase Value, by Transaction Type, 2015-2020
  • Digital Purchasing Trends
    • Smartphone Ownership Trends
      • Driving mobile payments growth
        • Table U.S. Smartphone and Non-Smartphone Ownership, 2012-2020
        • Table U.S. Smartphone and Non-Smartphone Ownership, by Age, 2012 vs. 2017
    • Digital commerce trends
      • E-commerce sales forecast
        • Table Retail Sales, Excluding Motor Vehicles: Total Sales and E-commerce Sales, 2011-2020
      • M-commerce sales forecast
    • Online purchasing trends
      • More consumers purchasing online and making more purchases online
        • Table Online Purchasing in Last 30 Days: Purchase Frequency, 2008-2017
      • Mobile purchasing catching on
        • Table Mobile Purchasing in Last 30 Days, 2014-2017
        • Table Mobile Purchasing in Last 30 Days: Age and HH Income, 2017
      • Tendency to purchase in the store declines
        • Table Percentage of Consumers Making In-Store Purchase in Last Three Months, 2008-2017
      • In-store category declines vary; recent trends suggest in-store retail resilience
        • Table Percentage of Consumers Making In-Store Purchase in Last Three Months by Purchase Category, 2011-2017
      • Online category growth driven by food, cosmetics, pet, office supplies, & home furnishings
        • Table Percentage of Consumers Making Online Purchase in Last Three Months: By Purchase Category, 2014-2017
        • Table Percentage of Consumers Making Online Purchase in Last Three Months by Purchase Category: Ages 18-24, 25-34, and 35-44, 2014 vs. 2017
  • Digital Payment Preference Trends
    • Mobile Payments Conundrum
      • Mobile payment not keeping pace with mobile access
        • Table Mobile Internet Access Preference and In-Store Mobile Payment Preference, 2013-2017
        • Table In-Store Mobile Payment Preference: Adults Preferring Mobile Internet Access, 2013-2017
    • Online and mobile banking and purchasing trends
      • Online vs. mobile banking, shopping and purchasing trends
        • Table Online vs. Mobile: Banking, Shopping Planning, and Shopping Purchases in Last 30 Days, 2013-2017
    • Demographic Analysis
      • Age Patterns
        • Table Mobile and Online Purchasers, Mobile Purchase Interest, and Mobile Access Preference by Age, 2013-2017
      • HH income
        • Table Mobile and Online Purchasers, Mobile Purchase Interest, and Mobile Access Preference by HH Income, 2013 vs. 2017
      • Mobile user segmentation
        • Table Mobile and Online Purchasers, Mobile Purchase Interest, and Mobile Access Preference by Mobile Segmentation Group, 2013-2017
    • Online payment method preferences
      • Credit cards the online payment method of choice, but PayPal firmly established
        • Table Online Payment Methods Used, by Type, 2013-2017
        • Table Online vs. Mobile Purchasers: Top Online Payment Methods Used by Type, 2017
    • Online and Mobile Checkout Preferences
      • Seamless online checkout
      • Checkout button usage by brand
        • Table Amazon Users: Checkout Button Usage by Brand, 2016
    • Bill Payment Trends
      • Trends over time
        • Table Bill Payment Methods Used, by Type, 2013-2017
        • Table Bill Payment Methods Used by Type: Age and HH Income, 2017
      • Form of payment used to pay bills
        • Table Bill Payments: Form of Payment Always Used, 2013-2017
        • Table Bill Payments: Form of Payment Sometimes Used, 2013-2017
        • Table Bill Payments: Form of Payment Never Used, 2013-2017
        • Table Form of Payment Sometimes and Always Used to Pay Bills: Bill Payers vs. Mobile Purchasers, 2017
    • Mobile payment and purchase preferences
      • Mobile payment methods used
        • Table Mobile Payment Methods Used in Last 12 Months, 2017
      • In-store mobile purchases
        • Table In-Store Mobile Purchase Methods Used, 2017
        • Table In-Store Mobile Purchase Methods Used by Age, 2017
      • Remote mobile purchases
        • Table Remote Mobile Purchase Methods Used, 2017
        • Table Remote Mobile Purchase Methods Used by Age, 2017
        • Table Last Time a Remote Mobile Purchase Was Made: Pickup vs. Delivery, 2017
  • Mobile Wallets and Payment Apps
    • Mobile wallet used
      • Table Mobile Wallet Usage by Brand, 2017
      • Table Mobile Wallet Usage by Brand and Age, 2017
      • Mobile wallet funding method
      • PayPal: funding method disruptor
      • Mobile wallets also potential funding method disruptors
        • Table Mobile Wallet Funding Method and Preferred Funding Method, 2016
      • Mobile wallet payment entry method
        • Table Mobile Phone Purchasing: Payment Entry Method and Preferred Method, 2016
      • Why consumers do not use mobile wallets
        • Table Reasons for Not Using Mobile Wallets, 2017
        • Table Reasons for Not Using Mobile Wallets by Age, 2017
        • Table Reasons for Not Using Mobile Wallets by Gender, 2017
  • P2P and Money Transfer
    • P2P and Money Transfer Usage Methods
      • Trends over time
        • Table Sending/Receiving Money: Methods Used, 2013-2017
      • Bank-driven P2P usage and interest
        • Table Bank Account with P2P Functionality: Usage and Interest by Demographic, 2016
      • Instant P2P payment usage and interest
        • Table Instant Electronic P2P: Usage and Interest by Demographic, 2016
    • P2P Methods
      • Cash remains king, but overthrow is assured
        • Table Sending Money: Payment Instruments and Methods Used, 2017
        • Table Money Sending Methods by Type/Brand and HH Income, 2017
      • Online vs. mobile: online P2P remains more prevalent
        • Table Percent of Adults Sending Money in U.S. and Outside of U.S.: Online vs. Mobile, 2017
      • Mobile money sending methods: PayPal leads but banks catching up
        • Table Mobile Money Sending Methods by Brand, 2017
  • Appendix
    • Methodology
      • Consumer survey methodology
      • Market size and forecast methodology
      • Population estimates
      • Table indexes
      • Key sources
    • Abbreviations and definitions
      • Abbreviations
        • Table Report Abbreviations, 2017
        • Table Market-Based PCE, 2007-2016

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